Macintosh:

"ERROR: An error occured while installing the update. The eUpdate was not completed."

• Check that VirusScan or Virex is installed in the Applications folder. McAfee's Macintosh products do not work properly when installed elsewhere.
• MacOS X 10.3 users: Get and install Patch 1 for Virex 7.7 (restricted to campus)
• MacOS X 10.4 users: get Viruscan 8.5 for Macintosh

There is a known conflict between Virex 7.7 and Allume Systems Stuffit 11.0.

• Revert to an earlier version of Stuffit; Stuffit 8.02 is known to work.
• Upgrade to MacOS X 10.4 or higher and install ViruScan 8.5.

Windows:

Omnipass software, which is typically included with finger-print ID devices

• Uninstall McAfee, create your profiles in Omnipass, then re-install McAfee.