• Help with:
  • DuckID and Password
  • Windows XP/Vista and Mac OS X
  • Connections to UONet (ethernet, modem, wireless and broadband)
  • Common applications (word processing, spreadsheets, etc.)
• Hardware repair and service
• Virus and spyware removal
• Disk repair and file recovery
• Pre-sales advice
• Duckware for Windows and Mac OS X
• Antivirus software distribution
• Java software for Banner

Help Desk

• 151 McKenzie Hall
• Phone: 346-HELP (4357)
• Email: helpdesk@uoregon.edu
• By Chat (via Meebo)

Help Desk contact page.

• Flexible space for presentations and group work
• Three SMART Boards for open use
• Checkout of:
  • Licensed software (1-2 Days)
  • Books (2 Weeks)
  • Magazines (2 Days)
  • CDs and Videos (1 Week)

Collaboration Center

• 175 McKenzie Hall
• Phone: 346-HELP (4357)
• Email: docsrm@uoregon.edu

• 4 lab locations
• Open-use computers for students and faculty
• Instructional classrooms
• Printing through Campus Cash
• Large color printer (Millrace)
• Installed software includes:
  • Adobe Professional Suite
  • Final Cut Studio (Millrace)
  • Mathematica
  • Microsoft Office
  • SAP2000 (Klamath, McKenzie)
  • SSH FTP/Terminal
  • TextPad

Computing Labs

• EMU Lab
• EMU basement, Suite 22
• Phone: 346-1769
• Email: scrow@uoregon.edu

• McKenzie Lab
• 101 McKenzie Hall
• Phone: 346-0787
• Email: mbradley@uoregon.edu

• Klamath Lab
• Klamath Hall B13, B26
• Phone: 346-4781
• Email: mbradley@uoregon.edu

• Millrace Lab
• Millrace 1
• Phone: 346-0316
• Email: mbradley@uoregon.edu

• Programming and database administration for:
  • Banner
  • Duckweb
  • Data Warehouse
  • CAS and Shibboleth
  • Directory Services

Administrative Services

• Susan Hilton
• Phone: 346-1725
• Email: hilton@uoregon.edu

• Jim Bohle
• Phone: 346-1706
• Email: jbohle@uoregon.edu

• UOnet, the university's network
• Wireless networking telephones, cell phones
• Network security

Network Services

• Phone: 346-4395
• Email: nethelp@ns.uoregon.edu

• Local and long distance telephone service
• Telephone problem and repair support

Telecom Services

• Phone: 346-3198
• Fax: 346-5845

• Oregon Internet Exchange
• Router Arbiter Project
• Network Startup Resource Center (NSRC)
• Oregon Gigapop
• Internetworking curriculum

ANTC

• Phone: 346-1747
• Fax: 346-4397

• Network service provider
• Internet2
• Network maintenance

NERO

• Phone: 346-NERO (6376)
• Fax: 346-4397

• Vulnerability scanning
• System integrity checking
• Firewall consulting
• Network Auditing
• Intrusion detection
• Incident response handling

Information Security

• Phone: 346-4395
• Fax: 346-4397
• Email: security@uoregon.edu

• Scan optical mark scanning forms (scantron)
• Statistical analysis reports of exams:
  • Histogram
  • Point Biserial
  • Individual grade reports
  • Test statistics report
• 48-hour guaranteed turnaround time

Scanning Services

• Phone: 346-1739
• Email: scanning@uoregon.edu