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Frequently Asked Questions

Password Questions

Email Questions

Internet Questions

How do I change my password?

To change your Duck ID password visit account.uoregon.edu. Log in with your current Duck ID, then click Change Password.

I forgot my password. How do I change it?

To reset your Duck ID password visit account.uoregon.edu. Enter your Duck ID username and click the Forgot Your Password? button. You will then be asked to answer your security questions.

My password stopped working. Why?

The most common reason a password stops working is that Duck ID passwords expire every 180 days. Our system sends a notification email a week before your password expires.

Why do I have to change my password every six months?

Duck ID passwords expire every 180 days (six months). The purpose of the policy is to improve system security.

Admittedly, most of us do not store restricted or secret data in our accounts. However, our servers have over twenty thousand users, and each user account can serve as a point of entry for skillful hackers. A house is not secure if all the doors are locked but the front window is left open.

How do I read my email?

For information on reading your email and other important facts, see our University of Oregon Email page.

I've graduated. How long do I get to keep my email account?

Students retain email accounts for one year after the last term of enrollment.

How do I set my account to forward mail to another account?

You can set your account to forward new mail messages to another account by visiting account.uoregon.edu.

How do I turn on a vacation/auto-response message?

You can create a custom auto-response message, sometimes referred to a vacation message, by visiting password.uoregon.edu/vacation.

What is the maximum email message size?

The University of Oregon mail servers will accept messages up to 10MB in total size. Note that email programs encode attached files before sending, and this process often inflates file sizes by 20 percent.

How do I get internet access through UO?

Current students, faculty and staff can use the university as their dial-up Internet Service Provider (ISP) free of charge. All that's required is your Duck ID.

To set up modem access, please see our Get Connected page.

The university cannot serve as an ISP for cable modem or DSL connections for financial and contractual reasons.

How do I transfer files to and from my account?

Currently, the best way to transfer files to and from your account is to use an SFTP program. For an explanation of how to transfer files, see our How To page.

You can store 1GB of data in your account. This total is all-inclusive.