Ways to Get Help

• Finding the information you need
• FAQs
• Blackboard help
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Connecting to the UO Network (UOnet)

• Your Duck ID (username and password)
• Change your Duck ID password
• Wireless
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UO Email

• Account setup
• Email program setup
• Email settings (vacation message, mail forwarding, spam filtering, check disk quota)
• Web email (AlphaMail)
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Site-licensed Software

• Windows
• Mac
• Statistical
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Self-Help Documents

• Macintosh users
• Windows users
• Network security
• Email
• Acceptable use
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Where to Report Problems

• Network security
• Network outages
• Email access
• Everything else
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