Popular Topics
What is a Duck ID?
A Duck ID is a username. You'll use your Duck ID and password to access e-mail, Blackboard, and the university's wireless network and VPN services (among other things).
Please don't confuse your Duck ID with your UO ID number, which is the nine digit number printed on your UO photo ID. You'll use your UO ID number to log in to Duckweb, primarily.
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How can I forward my e-mails to another account?
To view or change your e-mail forward, go to duckid.uoregon.edu.
Log in with your DuckID, then click on the Manage E-mail Forward link in the resulting page.
If you are an Exchange email user, you will be able to see your email forward into the Exchange system, but you will not be able to modify it.
Once configured, any new messages sent to your account will be automatically forwarded to the email address you've selected.
NOTE: If you are using Exchange, please contact your local IT support for assistance. (If you are using Outlook or Entourage then you are most likely using Exchange.)
For video instructions, see How to Manage Email Forwarding
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What is shell access and how do I enable it?
Shell access gives you access to your account through a terminal program. By enabling this option and logging in, you have UNIX access to your files.
Most people will never need this type of access. We recommend leaving this option turned off unless you have a clear need for shell access.
You can enable shell access by logging in at duckid.uoregon.edu. Click "Manage Optional Account Access" and click the "Enable shell access" check box.
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What's the difference between POP and IMAP?
POP and IMAP are two different ways e-mail programs access your inbox. POP stores messages on your computer, while IMAP stores your messages on a server. Most e-mail programs and all web-based e-mail use IMAP.
When given the choice, we strongly encourage the use of IMAP.
For a more detailed explanation, please read POP vs. IMAP.
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Are there any free alternatives to common software used by students?
For word processing, spreadsheets and presentation software, try OpenOffice. (We recommend setting the default file type to "97/2000/XP" for all documents, spreadsheets and presentations by navigating to Tools > Options > Load & Save > General > "Always save as.").
For a free Photoshop alternative, try GIMP.
For more ideas, visit OpenSource Alternatives.
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How does a user create their own University of Oregon webpage?
While web development itself (HTML, CSS, coding etc.) is not supported by the helpdesk, we will provide assistance in getting your site up and running initially. To do this, turn on shell access for your account and use an SFTP program to upload your index.html file, the pointer file for your website, to your public_html folder in your shell account. The login authentication information is your Duck ID.
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Can't upload to your webspace?
If you cannot connect and upload files to your webspace, insure you are connecting with SFTP (and not FTP), and make sure you've enabled shell access for your account. See how to enable shell access.
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What is Banner?
Banner is a set of integrated Internet-native applications developed by SunGard Higher Education (SGHE) specifically for higher education. These applications perform administrative functions for finance, payroll, financial aid, and more.
The product is based on the Oracle platform built for medium-to-very-large student enrollments. SGHE currently has more than 1500 higher education clients.
We currently run the following modules: Student, Finance (FIS), Position Control and Payroll, Financial Aid, Web for Student, Web for Finance, Web for Faculty and Web for Employee.
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I forgot my Duck ID password. How can I reset it?
To reset your Duck ID password, visit duckid.uoregon.edu, enter your Duck ID in the Username box and click the Forgot Password? link.
For video directions, see How to Reset Your DuckID Password.
If that doesn't work, see What if I can't reset my password?
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How can I set up an e-mail program on my computer or mobile phone?
For detailed instructions, see Configuring your E-mail Program.
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How do I change my Duck ID password after it expires?
To reset your Duck ID password, visit duckid.uoregon.edu, enter your Duck ID in the Username box and click the Forgot Password? link.
If that doesn't work, see What if I can't reset my password?
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Which operating system is best, Mac OS X or Windows?
No one operating system is best for everyone. Consider the following when making a choice:
- Experience you have with a particular operating system
- Specific software or hardware you need for analysis, research, studying, hobby, and recreation
- Requirements by your department, school, or college
For more details, see our Buyer's Guide.
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What should I do if I think my account is compromised?
Please contact the Information Services Help Desk as soon as possible. They will work with you to evaluate the situation and either help you solve the issue or refer you to other staff as the situation dictates.
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Are the AppWorx reports the same that I used to get off Daisy?
Yes, the output you get from AppWorx is the same as the output that you used to get from DAISY. Some output has automatically been put into an Acrobat PDF format for you for easier readability and printing capability.
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I forgot my ID number and/or my PAC code. How can I recover my number/PAC?
If you are a student please call the Office of the Registrar at 541-346-2935 or visit them in Oregon Hall.
Faculty and staff can reset PACs by visiting Human Resources in Oregon Hall.
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I just created my Duck ID. Why can't I log in to Blackboard?
The Blackboard system refreshes its account information automatically every day in the late afternoon. If you claim your Duck ID after that process runs your access to Blackboard will be activated late the next day.
Please review these FAQs for more detail:
http://libweb.uoregon.edu/scis/blackboard/faq/students/s19.html
http://libweb.uoregon.edu/scis/blackboard/faq/students/s13.html
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Can I change the names of AppWorx output files?
You cannot rename the files in AppWorx. AppWorx generates a unique sequence number that is then built in to the output files so they can be identified in AppWorx as well as be uniquely identified on the AppWorx servers. If you find that you absolutely need the name of an output file changed, you can "ftp" the output file from the "job details window->output files tab" to your desktop and rename it there.
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Are all the output files saved on the AppWorx server or your local hard drive?
All AppWorx output files are stored on the AppWorx servers.
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I'm getting the error "AwE-5009 RMI connection failure, check if RmiServer is running" when I try to log in to Appworx.
You log in to Appworx using your Duck ID username and password. However, Appworx will produce an error if any of the following special characters are included in your Duck ID password: $ ( ) * + - . ? [ \ ] ^ { | }. Please note that, although these characters are valid when logging in to other services that use the Duck ID, they may fail when used with Appworx.
There may be another problem when you get this error and that is that there may not be an entry in the /opt/AppWorx/ldap/appworx_ldap_map.txt file for your user id. Call the help desk to see if this is the case.
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How to Change your Oracle Login Within AppWorx
Once you have successfully logged in to the AppWorx application, you will need to set your Oracle password. Setting this password will ensure that you can run your jobs successfully. To set your Oracle login,
- Select the Logins Icon from the toolbar or select Object Admin->Security->Logins
The Logins window will appear.
Select your login. It will be the same as your BANNER username. In this case, it’s joey. Then click the Edit button. The Logins details button is displayed.
The ONLY thing you need to change is the Password field contents. This password must match your BANNER password in order for you to run jobs. Type in your BANNER password. Notice that the "Check" button is greyed. This is normal behavior for this version of AppWorx. Select OK.
Since you don't know if you've typed in your password correctly on this screen, we have provided a method for you to check your BANNER password before you start submitting jobs.
The way to check if your BANNER password is correct is to request the job CHECK_BANNER_CONNECTION. There are no prompts. If the job aborts and the log file appears to show "invalid username/password; logon denied", then you need to reset your BANNER password by following the steps above. If the job finishes and the log file indicates a successful connection, you are done and can start submitting jobs.
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What is Secunia PSI?
Secunia PSI, short for Personal Software Inspector, is a utility which helps keep your computer's software up-to-date. It does this by scanning your PC, providing information about out-of-date programs on your computer, and streamlining the installation of software updates. PSI is compatible with Windows 7, Windows Vista, and Windows XP.
The benefits of Secunia PSI are:
- Simple to use
- Easy to understand
- Helps protect your PC from infections
Secunia PSI is licensed by the University of Oregon and is free for use by all Univeristy of Oregon students, staff, and faculty. To download, visit the Secunia PSI page on our software download center.
For directions on using Secunia PSI, see How to Run a Scan in Secunia PSI. For assistance please contact the Information Services Help Desk.
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How can I set up an e-mail auto response while I'm on vacation?
To have your e-mail automatically respond to senders when you are out of the office or on vacation, visit duckid.uoregon.edu/vacation and fill out the form.
NOTE: If you are using Exchange, please contact your local IT support for assistance. (If you are using Outlook or Entourage then you are most likely using Exchange.)
Video Directions:
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How can I add a signature to my e-mails in Webmail?
A signature is a small block of text that will get automatically added to the bottom of every e-mail message you send.
To set up a signature in Webmail, log in at webmail.uoregon.edu, click the Settings button, click the Identities tab, and click on your name in the list on the left. In the section on the right you should see a Signature box: enter your e-mail signature there and click the Save button when done.
NOTE: If you are an Exchange user, you will need to set up a signature in Outlook. For instructions on how to set up a signature, see Outlook Guide for Windows and Macintosh. If you don't know whether you use Exchange, see How do I know if my email uses Exchange or IMAP?
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My computer has become infected with viruses that my antivirus software missed. What can I do?
Try using tools such as Spybot Search & Destroy (available on the Duckware CD or as a free download), or Malwarebytes, which is also available as a free download.
After installing the software, make sure to have the program update itself before starting a scan of your computer.
For assistance removing viruses or spyware, contact the Information Services Help Desk.
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Is there a free service offered through the helpdesk?
Yes, most software issues can be resolved for free by Help Desk staff located in 151 McKenzie Hall. If the software issue takes longer than 2 hours, we may ask the user to check into the hardware repair shop.
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How do I turn off e-mail forwarding?
To manage your email forwarding, visit duckid.uoregon.edu.
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In BANNER, can I change the modules/chains to be able to output as either lis or xls files?
# BANNER output files are by default listing (.lis) files. We have some modules/chains that produce XLS (Excel) output, but that usually is determined by a prompt value. If you have a need for an output that is required to be in Excel format, submit a service request and the folks at Information Services will see what can be done to get you the output you need.
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What is the data warehouse?
Allowing ad-hoc queries and reports against Banner creates significant risk of performance problems that would affect all Banner users and jobs. To prevent this, the data warehouse was created as a place where Banner data could be made available (and periodically refreshed) to users for their own querying and reporting of Banner data. Access is via the Hummingbird BI Query tool.
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What do I need, once I have been granted access, to run Banner from my desktop?
Banner now runs from your Internet browser. To get started with Internet Native Banner (INB), go to https://inb.uoregon.edu
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How do I clear my Java cache?
Clearing your Java cache: Windows
- Open the Java Control Panel (Start > Control Panel, enter "Java" in the "Search Control Panel" box, and click the Java icon when it comes up)
- Click the "Settings..." button near the bottom of the Java control panel window:
- Click 'Delete Files...' if the button is enabled, then click 'OK' to delete files from the cache.
- Click 'OK' again to close the Java Control Panel.
Clearing your Java cache: Mac OS X
- Open Java Preferences in your Utilities folder, and click the Network tab.
- Click the 'Delete Files...' button, and in the dialog that comes up, select "Applications and Applet" and "Trace and Log Files" if they are active. Then, click the OK button.
- Close Java Preferences.
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