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What is the difference between my Applications Manager login and my Applications Manager Oracle login?

You log in to Applications Manager using one set of credentials. This consists of your username and password. Your username is the same as your BANNER username. Your password will be the same as your Duck ID password. In order for you to run Applications Manager jobs, you need to be able to connect to the BANNER databse. To do this, you set your Applications Manager Oracle login password to match that of your BANNER login password.

When you change your BANNER password, you must also change your Applications Manager Oracle login to match.

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Can I change the names of Applications Manager output files?

You cannot rename the files in Applications Manager. Applications Manager generates a unique sequence number that is then built in to the output files so they can be identified in Applications Manager as well as be uniquely identified on the Applications Manager servers. If you find that you absolutely need the name of an output file changed, you can "ftp" the output file from the "job details window->output files tab" to your desktop and rename it there.

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In Banner, can I change the modules/chains to be able to output as either lis or xls files?

# BANNER output files are by default listing (.lis) files. We have some modules/chains that produce XLS (Excel) output, but that usually is determined by a prompt value. If you have a need for an output that is required to be in Excel format, submit a service request and the folks at Information Services will see what can be done to get you the output you need.

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How do I select students who are enrolled in a given course in the SIS DWHS?

The Registration object contains not just enrollments, but also records of course drops, complete withdrawls, etc. In addition to constructing the query you want, using data from the Person and Students objects, for example, do the following:

  • To select students who are actually taking a course for credit, qualify the Credit Hours attribute in the Registration object to be >0
  • To select students who are officially enrolled, including audits, no-refund drops and withdrawals, qualify the Count in Enrollment attribute in the Registration object to be = Y.

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When I run some reports, I get either a blank page or a page containing only two horizontal lines.

If using Internet Explorer, try running the report in Netscape. Or, change your Adobe Acrobat settings as follows.

  • Close your web browser.
  • Open Adobe Acrobat Reader.
  • From the menu, choose Edit -> Preferences.
  • Select Internet and remove the check from the box Display PDF in browser.

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When I try to run a report using Internet Explorer, I get a message indicating that the pop-up is being blocked.

This will happen after loading Windows XP Service Pack 2. Click on the pop-up message and follow the instructions to set IE to allow pop-ups from You can also access pop-up blocker settings from the Tools menu.

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How do I export my blog content?

At some point in your career, perhaps when you graduate, you may want to export all of your personal content to another WordPress installation.

To export all posts, pages, comments, custom fields, categories, and tags:

  1. Log into
  2. On the top left hover over My Site and choose the blog you want to export.
  3. Go to your Dashboard
  4. Click on Tools
  5. Click on Export
  6. Choose what you want to export
  7. Click on Download Export File

This will create an XML file to save to your computer and allow you to import your blog content at a later date to another WordPress installation.

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I am an adjunct professor and I cannot log into my e-mail. What can I do?

Most often this problem is caused by a modification in your employment contract. Please contact the business manager or human resources manager in your department to verify your contract is current. Once your contract has been updated your access to e-mail will be reinstated.


If you need additional assistance, please contact the Technology Service Desk.

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My computer has become infected with viruses that my antivirus software missed. What can I do?

Try using tools such as Spybot Search & Destroy (available on the Duckware CD or as a free download), or Malwarebytes, which is also available as a free download.

After installing the software, make sure to have the program update itself before starting a scan of your computer.

For assistance removing viruses or spyware, contact the Technology Service Desk.

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Can I use the UO Secure wireless network on my mobile device?

Yes, it is supported for most mobile devices. See Connecting to UO Secure wireless for instructions.

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