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Popular Topics

How do I search in the Global Address List?

The Global Address List contains names and e-mail addresses of everyone at the University that has an account with the Exchange Server.

For information on how to search University contacts using the Global Address List, see either of the following links:

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How long do I keep my account when I leave UO?

How long you keep access depends on two things:

  1. Your status (student, faculty, staff, emeritus, etc.) with the university, and
  2. What type of access (Blackboard, email, network, etc.) you are using.

For specifics, see Identity Management - Affiliation Resource Access Rules.

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Will Java work with my internet browser when using Banner?

New versions of Java do not always work with Banner

Because new security features are implemented in Java with each release, Banner will occasionally not function after you update Java. We do not recommend updating Java without checking with either the Technology Service Desk or with your supervisor to verifiy that it is okay to do so.

Current version of Java (as of July 19th, 2017): Java SE 8u141

The tables below specify the most recent version of Java that works with Windows (using Internet Explorer) and Mac (using Safari). Please note: The current version of Banner does not work with the Chrome browser and will not work with Firefox as of April 19, 2017.

Windows (browser: Internet Explorer)

Operating System Most recent version of Java that works on this OS
Windows 7 Java SE 8u141
Windows 8 Java SE 8u141
Windows 10 Java SE 8u141

Mac OS X (browser: Safari)

Operating System Most recent version of Java that works on this OS
Mac OS X Yosemite, 10.10.5 Java SE 8u141
Mac OS X El Capitan, 10.11.6 Java SE 8u141
Mac OS X Sierra, 10.12.4 Java SE 8u141

 

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Can I upgrade from Windows Vista to Windows 7?

It depends.  Examine this upgrade chart to verify your options.

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Can I upgrade or reinstall my operating system while keeping my personal files?

When upgrading to Windows Vista, Windows 7, Mac OS X 10.5 or 10.6, the software allows you to do an archive install, which will keep your personal files in tact.

 

However, we strongly encourage backing up important data any time you install or re-install an operating system.computers can be unpredictable and we always recommend keeping a backup of your data.

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I'm getting a blue screen with an error message. What is this?

An error message on a blue screen in Windows can be caused by either software or hardware problems. For troubleshooting assistance, bring your computer to the Technology Service Desk.

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How can I log in to "uowireless" using Google Chrome?

Currently, the university supports Firefox, Internet Explorer and Safari for logging in to uowireless. You are welcome to use Chrome but need to log in first using a different browser.

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Which web browser should I use?

The university recommends Mozilla Firefox for its speed, power and security. Download Firefox at mozilla.com or install it from the Duckware CD (available at the Technology Service Desk). 

 

Other commonly used web browsers are Internet Explorer and Safari.

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My hard drive died and I didn't have my data backed up. Is all hope lost?

Not necessarily. While we make no guarantees, we can attempt to access and backup the data in your hard drive. If we are unable to access it, you can take it to a hardware repair shop to see if they might be able to recover it.

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Does the list of jobs in the backlog view only show my jobs?

For the most of you, you will see only your jobs that you submit in Applications Manager. This means that only you will be able to see the output from your job. There are a few people who need to have access to see others' jobs for various reasons. In those cases, those people will be able to see others output.

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