University of Oregon

A&AA Mobile Tandberg Instructions

Audience
Faculty/Staff
Researcher
Student
GTF

For information about other video conferencing options in A&AA, see A&AA Video Conferencing.

About the Unit

The front of the unit has a black glass door with “Tandberg” on it. Inside will be the following:

  • Omni-directional microphone (black pentagonal shape with audio-technica printed on it)
  • Tandberg remote (black and grey, Tandberg printed on it)
  • VGA cable (black with blue near the pins of the connectors)

In the back of the unit, toward the bottom you will find several cables that are wound up:

  • Standard power cable
  • Black VGA / Audio cable (connects to Laptop)
  • Grey VGA (connects to External Display, such as a projector)
  • Short Ethernet cable (black, phone-jack like connector)
  • Long Ethernet cable (black, phone-jack like connector)

Compatibility

Tandberg video conferencing units should be compatible with other video conferencing systems that use standard video conferencing protocols, including H.231, H.233, H.234, H.235 v2&v3, H.239, H.241, H.243, H.281, H.320, H.323, and H.331.
 
It should be compatible with other Tandberg, Polycom, and Lifesize units that use these standards.
 
Some remote sites may have firewalls that block certain ports or limit bandwidth for certain kinds of traffic. To our knowledge, the UO does not limit traffic for any of the above protocols.
 
The Tandberg unit is not compatible with Skype or iChat, which use different protocols for video conferencing.

Setting up the Unit

  1. Connect the Microphone cable from the back of the unit to the Omni-directional microphone. Place this in a location in the room where it will be able to pick up whoever is speaking.
  2. Connect one Ethernet cable into an active Ethernet jack (you only need to use one, whichever has the appropriate length).
  3. Plug the power cable into a power outlet.
  4. If the unit does not power on automatically, press the Red power button on the Tandberg remote.
  5. The screen may display black, but both Green LEDs on the screen and on the camera should be on.
  6. Press the OK Menu button to display the menu.
  7. If the Ethernet jack is active, an IP address will display in the top right hand corner.
  8. Within Lawrence Hall, this will be “128.223.120.85”. (The Tandberg unit in the Architecture conference room is 128.223.120.218. The unit in 115 Lawrence Hall is 128.223.120.81.)
  9. Outside Lawrence Hall it should start with “128.223…” but the last two octets will be different.
  10. If the Ethernet Jack is not active, it will display “LAN: Link Down”. If this occurs, try another jack in the room, or contact A&AA Computing Services.
  11. The unit is now ready to place and receive calls.

Placing a Call

  1. Use an IP address.
    1. Push the Green "Call" button on the remote. This button has a icon of a handset, and is located above the 1 button.
    2. Type in an IP address, such as 128.223.68.44. If you use the asterisk (*) instead of the period (.) the unit will automatically convert them to periods after the eighth or ninth number.
    3. Push the Green "Call" button, and it should dial.
    4. You will hear a periodic tone and a prompt will appear on the screen saying “Calling” and your location. If the destination is not set to auto-answer, you will need to coordinate with someone on the other end to answer the call.
    5. To end your call, push the Red "End" button on the remote. This button has an icon of a handset, with a line through it, and is located above the 3 button.
  2. Use the Phone Book.
    1. Push the Green "Call" button on the remote.
    2. Use the right arrow to select the "Phone Book" menu button. This is the icon immediately to the right of the white field for "Dial Number"
    3. Push "OK" on the remote to select the phone book.
    4. Use the Down arrow on the remote to select "My Contacts".
    5. Push "OK" ok the remote to select my contacts.
    6. Select a location to call in the list.
    7. Push "OK" button on the remote to select your destination.
    8. The screen will change to the "Make a Call" screen.
    9. Push the Green "Call" button on the remote.
    10. To end your call, push the Red "End" button on the remote. This button has an icon of a handset, with a line through it, and is located above the 3 button.
  3. To call multiple people.
    1. After connecting to one location, push the Green call button, and follow steps to make an additional call. (Note: Adding additional locations to a call will disable the ability to control the Far End camera). This unit can do a four way call.

Receiving a call

  1. Most units are set to automatically receive the first call placed to them.
  2. If the unit does not automatically answer, you should hear a tone indicating that a call is coming through and a prompt should appear on the screen to answer, or decline the call.

During a call

Move the camera at your location

  • Use the arrow keys in the circular portion of the Tandberg remote (on the outside of the OK button) to move the camera.
  • Use the "Zoom + and Zoom -" buttons (to the right of the arrow keys) to Zoom in and out.

Move the camera at the Far End

  1. Push the "Far End" button on the remote. This button is located on the bottom of the remote near the Tandberg text.
  2. You will see "Far End" displayed on the top of the screen.
  • Use the arrow keys, left, right, up, and down to move the camera.
  • Use the "Zoom + and Zoom -" buttons to Zoom in and out.

Note: If the unit displays “Far End Control Not Possible” then it is either caused by the Far End camera not having control functionality, or the call containing multiple locations. In order to restore Far End Control after a multiple-location call has been placed, the call will need to be disconnected and redialed with only one other location.

When you are done adjusting the camera at the other location, push the "Far End" button on the remote.

Change the view

Push the "Layout" button on the remote. This button will cycle through the five available views.

Mute your Microphone

Push the Orange "Mic off" button on the remote
Push the button again to turn the Mic back on.

Connecting a Laptop

  1. Locate the black VGA –Audio cable connected to the rear of the display.
  2. If your laptop does not have a VGA output, you will need to acquire an appropriate adaptor.
  3. Connect the VGA connector to the laptop and plug the audio cable into the Headphone jack of your laptop.

Test the Sound:

  • You should be able to hear sound from the laptop play through the speakers of the unit automatically. This sound should transmit to Far End also. On Macs, you can adjust the volume on the computer and listen for the "pop" sound it makes when it changes volume level.

Test the Display:

By default, the video from the laptop may not appear on the screen. To display it:
  1. Press the Presentation button (Blue, near top of remote).
  2. If the screen displays “Attention PC not connected” you will need to force your laptop to detect the display.
    1. Mac Laptops: (On the Tandberg, go to OK Menu > Control Panel > Presentation Settings and turn On Force Mac Input):
    2. On Mac, go to System Preferences > Displays and click Detect Displays.
    3. This may change the resolution of your laptop screen.
    4. If the unit has reverted back to video (it does this when it doesn’t detect your computer’s signal at first), press Presentation again.
    5. On your computer, the Unit’s display name should be “Calypso”.
    6. This display should be set to mirror what is on your laptop by default.
    7. Suggested resolutions for this unit are either 1024x768 or 1280x1024. Note, these may appear stretched horizontally on your computer.
  3. You can use the Selfview button to toggle between various views:
    1. Local PC – Displays just the output from the laptop
    2. Duo Selfview – Displays the output from the laptop and the remote video (press Layout to display the Picture-In-Picture).
    3. Remote View – Displays just the remote video
    4. Selfview – Displays just your local view.
  4. The Layout button can be used to display a Picture-in-Picture view, as well as move it to the various corners of the screen.
  5. Presentation can be used to swap between viewing the Remote Video or the Laptop Output if available.

Advanced Presentation

During a call, you can make changes to how you view the remote site, as well as how they view you.
  1. To access this menu, press the OK Menu button.
  2. Scroll over to the Presentation icon (4th from the left) and hit OK
  3. When connected to a computer, four tabs should appear:
    1. Main Video
      • Main Cam – Displays your Video to the Far End
      • PC – Displays your PC output to the Far End
    2. DuoVideo – A Secondary source viewable by the Far End, in a smaller window.
      • Main Cam – Display the Video as the Secondary to the Far End
      • PC – Display your PC output as the Secondary to the Far End
    3. Snapshot
    4. Far End Video – What you see from the Far End
      • Main Cam - View the Far End’s Video
      • PC - View the Far End’s PC
      • DuoVideo – Displays two sources to the Far End. In most cases, this will be our Video plus our Computer output. You can use the Advanced Presentation menu to change what is displayed as primary or secondary feeds.
  4. You can change the Layout of the Picture-in-Picture display by going to OK Menu > Control Panel > General > Screen Settings and changing it from Picture in Picture (smaller screen in top right hand corner) to Picture outside Picture (main video is moved to the left hand side of the screen and multiple video sources such as PC, selfview, remoteview, other calls are displayed along the right hand side in smaller windows).

Using an External Display (such as a Projector)

  1. Locate the Grey VGA cable at the rear of the display.
  2. In some cases, the projector cable that comes from the podium will end in a Male connector, which the Tandberg unit also ends in. In general, the podium cable is a Male-to-Male cable, which allows it to be connected directly to a computer. If you disconnect it, you will find a Female port. You can connect the grey VGA cable for the Tandberg directly to this Female port. There may also be a Female-to-Female adaptor in the front cabinet of the unit.
  3. Select RGB1 on the projector as you would if the Tandberg were a computer.
  4. The External Display you have just connected will mirror whatever is displayed on the Tandberg screen. (Currently, there is no option to split output, and display something different on the Tandberg screen and on the projector).
  5. Note: Most of our projectors are 4:3 ratio, and the Tandberg units are 16:9 (Widescreen). This may cause the video to appear narrower on a projector. However, Laptop inputs will generally appear to be their correct aspect ratio.

Troubleshooting

The video is black on your side.

  • Push the "Selfview" button on the remote, or:
  • Push the Blue "Presentation" button on the remote. If you do not see video at this point, call for assistance.

You can not hear the sound.

  • Turn the volume up with the "Volume +" button on the remote, or:
  • Ask the other location to make sure their Microphone is on. If you do not hear audio at this point, call for assistance.

If no one answers the other location.

  • Call the Far End's support person, or A&AA Computing Services (and let them know where you are calling).