University of Oregon

Services and Operations Advisory Group Charter


The University of Oregon is redeveloping its IT governance. For more information, see IT Strategic Plan - Governance.

This group has been disbanded and the following content should be considered an archive.


Serve as the advisory group for services and activities pertaining to administrative services and operations and their relationship to technology services at the University of Oregon (UO). The Group provides recommendations to the UO Campus Technology Council for review and consideration for prioritization/resourcing.

Scope – Major Activities:

  • Solicit input, feedback, and service proposals regarding administrative services and operations from the campus stakeholder community.
  • Provide recommendations for new technology services, major enhancements to existing services, and sunsetting of existing services to the UO Campus Technology Council (CTC) in the area of administrative services and operations.
  • Advise the CTC of future directions and trends in the area of administrative services and operations that will advance the strategic direction and goals of UO.

Out of Scope Activities:

  • Involvement in routine service operations, except as required in a member’s other role(s)
  • Implementation of initiatives or projects, except as required in a member’s other role(s)


  • Proposals for new technology services, major enhancements to existing services, and sunsetting of existing services.
  • Position statements/papers regarding future direction and trends in support of UO direction that will inform campus decision-making for future technology services and direction.
  • Regular and timely dissemination of meeting notes to campus stakeholders
  • Specific action items as determined


  • Quarterly, or as required
  • Time spent outside of meetings on projects/activities is expected


  • Members are appointed by the Co-Chairs of the CTC as an advisory body composed of students, faculty, and staff. All members must have a broad campus perspective and demonstrated interest in the strategic application of technology in support of the University’s mission.
  • Membership is for one year, renewable
  • The group chair is selected by the group members
  • Subject matter experts and guests will be invited to meetings as needed to provide information, discuss issues, and/present proposals for services as needed.
Member Name/Title Role on Council
Stuart Laing, Budget and Resource Planning Chair
Jim Blick, Office of the Registrar Member
Krista Borg, Business Affairs Office Member
Garron Hale, College of Arts & Sciences Member
Moira Kiltie, Office for Research, Innovation and Graduate Education Member
Andre Le Duc, Enterprise Risk Services Member
Brian Lowery, Office of the Registrar Member
Sonia Potter, Unclassified Personnel Services Member
Chris Ramey, Campus Planning and Real Estate Member
Cathey Susman, Purchasing and Contracting Services Member
Kristin Smith, Information Services Note-taker

Roles and Responsibilities:


  • Develop meeting agendas
  • Lead meetings
  • Maintain focus on meeting topics
  • Ensure that meetings begin and end on time


  • Attend meetings: members should, at a minimum, notify the Chair if they are unable to attend a meeting (declining the calendar invitation is sufficient notification)
  • Contribute to the Group’s activities and help ensure completion of the Group’s deliverables
  • Help balance conflicting priorities and resources
  • Understand the implications and outcomes of projects and initiatives being pursued
  • Represent the interests of campus stakeholders when considering the ideas and issues raised at meetings
  • Facilitate appropriate two-way communication between the Group and all areas of campus
  • Maintain confidentiality regarding opinions, brainstorming, and issues discussed at meetings as required


  • Record notes of the meeting discussions and action items as appropriate
  • Share notes with the Group for review
  • Distribute meeting notes in an appropriate electronic format after review