University of Oregon

Cellular Account Management

Audience
Faculty/Staff
Researcher
Student
GTF

Cellular phone account management service transition

Information Services is ending Telecom's cellular phone support service on June 30, 2017. For UO employees and departments with cell phones managed by Telecom, there are two possible alternatives:

  1. Employee ownership with reimbursement
     
  2. Department management

Under the first option, the employee takes ownership of the plan and will be billed directly by the cellular company. The employee is reimbursed monthly at the rates specified under the university's Mobile Technology Allowance policy. Instructions for implementing this option: Employee ownership with reimbursement.

Under the second option, at the discretion of the department, the department opens an account with the cell carrier (or carriers) and manages its accounts. The department is billed for cellular service directly by the carrier. Instructions for implementing this option: Department management.

More information on both options is available below.

Frequently Asked Questions

What is changing?
Why the change?
What options exist for meeting work-related cellular needs?
What discounts are available for departmental and personal cellular plans?
When does this change take effect?
What happens to my current cellular phone or device?
Instructions

What is changing?

Currently many departments on campus order cellular devices, device upgrades, and plans for their staff's work-related cellular needs through Telecom Services, part of UO Information Services. The costs for these services are passed through via monthly departmental UO phone bills.

The change described here retires this service in lieu of some other available options.

Why the change?

  1. The Mobile Technology reimbursement policy can accommodate most needs for work-related cellular services. 
  2. The campus telecommunications billing system will no longer be able to process cellular billing after 2017. Our current billing system is run and managed by a consortium of schools that were part of the former Oregon University System (OUS). With the dissolution of OUS, this system will no longer be supported beyond 2017. Our replacement system will be unable to process cellular billing and apportion it to departments.

What options exist for meeting work-related cellular needs?

  1. Employee ownership with reimbursement: the employee takes ownership of the plan, is billed directly by the cellular company, and is reimbursed monthly via the Mobile Technology Allowance. As of February 2017 the rate structure is as follows:

     Type of usage Reimbursement
    Tier One: occasional / infrequent use $17.00/mo
    Tier Two: routine use $52.00/mo
    Tier Three: advanced mobile device $85.00/mo

    Note: Reimbursement rates listed in the policy may be out of date.

    This option is designed with the understanding that, for most people, a cellular device is used for both work and personal business. The reimbursement is designed to cover the work component of a plan's cost. This option allows the employee the flexibility to select plans and devices that work for them. Each employee manages their account directly with the cellular provider. 
     
  2. Department management: At its discretion, the department can open an account profile with the cellular carrier and administer departmental mobile devices.  

What discounts are available for departmental and personal cellular plans?

  • Departments: The same plans and rates currently contracted under NASPO (formerly known as WSCA) will still apply.

When does this change take effect?

  • March 30, 2017: Last day to have Information Services order any new services, devices, or upgrades to existing devices. We will continue to offer other kinds of support, such as changes to plans.  
     
  • June 30, 2017: Last day for this service. By this date all plans should have transitioned to either ownership by individual employees or management by departments.

For employees moving to the reimbursement option, we suggest submitting your Mobile Technology Allowance reimbursement (MTAPOR) forms no later than June 15 for a July 1 start date.  This aligns with the Business Affairs reauthorization timing for these reimbursements.

What happens to my current cellular phone or device?

  • If the phone or device was purchased by the UO, it remains UO property and the rules for property management and control apply. You would be expected to return the device to your department if you left employment at the UO or if requested to return the device.

  • Employees moving to the reimbursement model must determine whether their departments will allow continued use of the device or if it should be returned. If you must return it, then you will need to purchase a new device as part of this transition. The Mobile Technology Allowance reimbursement rate structure helps cover the cost of devices, so the cost of future upgrades, phone purchases, etc., are expected to be covered by the employee.

Instructions

Once you have determined which option you will be transitioning to, follow the instructions below to complete that transition:

  1. Employee ownership with reimbursement

  2. Department management

 

If you have questions about this change, please email NTS@ithelp.uoregon.edu or call (541) 346-6387