University of Oregon

Information Services launches a reorganization


On July 30, 2015, Information Services announced the start of the first phase of a two-phase functional restructuring.

This reorganization aims to reduce customer contact points to improve customer response time, better coordinate application management for better service delivery, and improve overall efficiency.

We also expect the new structure will help IS employees work more effectively with one another, improving our capability to deliver service to students, faculty, staff, and researchers. Better organization and work coordination also improve our ability to deliver work on future projects and campus IT initiatives, such as the key takeaways of the forthcoming IT strategic plan.

This new structure consolidates some of our technology-focused teams, so that on October 1, 2015, we will have a Customer Experience team, a Technology Infrastructure team, an Applications and Middleware team, and an Information Security team.

Customer Experience will serve as Information Services' primary "front door" for interactions with campus clients and customers, including the service desk, communications, IT service management, and project and program management. Patrick Chinn will lead this team as Associate CIO for Customer Experience.

Technology Infrastructure will provide administration and support for the software, hardware, and services needed to support the campus IT environment, including server management, data center management, networking, and telecommunications. Steve Menken will lead this team as Associate CIO for Technology Infrastructure.

Applications and Middleware will manage and support applications, integration services, identity management, and data management. Noreen Hogan will lead this team as Associate CIO for Applications and Middleware.

Some structure will remain unchanged: our business office, human resources, Advanced Network Technology Center (ANTC), and Office of Information Security will retain their current structures and reporting lines.

Layoffs are not part of our plans for either phase of this reorganization because we need all of our employees.

Phase two of this reorganization will include discussions with staff about job functions, skills, strengths, and career goals. From those discussions, we will create a phase two plan, gain approvals and complete paperwork, and begin executing the plan by the end of 2015.

Please note that all of these changes are subject to administrative approval and that we may adjust plans to get the best overall fit of employees and functions.

What does this change for UO students, faculty, our campus IT partners, and other staff? Not much, especially in the short term. Please continue using the contacts you already have established. As this journey unfolds, we will give you updates.


Information Services
University of Oregon