University of Oregon

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How can I forward my e-mails to another account?

Faculty and Staff should review the E-mail: Use for Official University Communication policy prior to forwarding their uoregon email. 

To view or change your email forwarding:

  1. Go to
  2. Click on the Manage your Duck ID link
  3. Log in with your Duck ID
  4. Then select the Manage E-mail Forward option.
    • If you are an Exchange email user, you will not have this option. Please see the note below.
  5. Enter the email address to which you want to have your email forwarded. Separate multiple addresses by commas.

Once your email forward is configured, any new messages sent to your @uoregon account will be automatically forwarded to the email address you've selected. To leave a copy of email messages in your webmail inbox, add your @uoregon address to the forward list. It may take up to 10 minutes for forwarding to become active.

Note: If you are using Exchange, please contact your local IT support staff for assistance. (If you are using Outlook, then you are most likely using Exchange.)

For video instructions, see How to Manage Email Forwarding.

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What is a Duck ID?

A Duck ID is a username. You'll use your Duck ID and password to access e-mail, Blackboard, and the university's wireless network and VPN services (among other things).

Please don't confuse your Duck ID with your UO ID number, which is the nine digit number printed on your UO photo ID. You'll use your UO ID number to log in to Duckweb, primarily.

To manage your Duck ID and password, go to

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What's the difference between POP and IMAP?

POP and IMAP are two different ways e-mail programs access your inbox. POP stores messages on your computer, while IMAP stores your messages on a server. Most e-mail programs and all web-based e-mail use IMAP.


When given the choice, we strongly encourage the use of IMAP.


For a more detailed explanation, please read POP vs. IMAP.

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How can I create my own web site?

There may be several options on how to create your own web site, depending your needs and the goals for your website. To learn about the options, see Web Hosting and Publishing Services.

Hand coded web development itself (HTML, CSS, JavaScript, etc.) is available via Note that the Information Services Technology Service Desk does not provide HTML, CSS, or JavaScript support.

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What is Banner?

Banner is a set of integrated Internet-native applications developed by Ellucian specifically for higher education. These applications perform administrative functions for finance, payroll, financial aid, and more.

The product is based on the Oracle platform built for medium-to-very-large student enrollments. SGHE currently has more than 1500 higher education clients.

We currently run the following modules: Student, Finance (FIS), Position Control and Payroll, Financial Aid, Web for Student, Web for Finance, Web for Faculty and Web for Employee.

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What is shell access and how do I enable it?

Shell access gives you access to your account through a terminal program. By enabling this option and logging in, you have UNIX access to your files.


Most people will never need this type of access. We recommend leaving this option turned off unless you have a clear need for shell access.


You can enable shell access by logging in at Click "Manage Optional Account Access" and click the "Enable shell access" check box.

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How can I set up an e-mail program on my computer or mobile phone?

For detailed instructions, see Configuring your E-mail Program.

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Are there any free alternatives to common software used by students?

For word processing, spreadsheets and presentation software, try:

  • OpenOffice. (We recommend setting the default file type to "97/2000/XP" for all documents, spreadsheets and presentations by navigating to Tools > Options > Load & Save > General > "Always save as.").
  • Google Docs, Sheets, and Slides

Note: As of May 4, 2015, the Microsoft Office suite is available for free to UO students, faculty, and staff (while they are affiliated with UO) via Office 365.


For a free Photoshop alternative, try GIMP.


For more ideas, visit OpenSource Alternatives.

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I am unable to upload to my webspace.

If you cannot connect and upload files to your webspace, insure you are connecting with SFTP (and not FTP), and make sure you've enabled shell access for your account. See how to enable shell access. For help, contact the Technology Service Desk.

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How do I clear my Java cache?

Clearing your Java cache: Windows

  1. Open the Java Control Panel (Start > Control Panel, enter "Java" in the "Search Control Panel" box, and click the Java icon when it comes up)
  2. Click the "Settings..." button near the bottom of the Java control panel window:

  3. Click "Delete Files..." button 

  4. Make sure all 3 boxes are checked and click "OK"
  5. Click the "OK" button to clear the cache
  6. Click "OK" again to close the Java Control Panel

Clearing your Java cache: Mac OS X

The following directions apply to Oracle Java 7 and newer, which is supported by Mac OS X 10.7.3 and newer.

  1. Click the Apple icon in the upper left corner of the screen
  2. Select System Preferences
  3. In the bottom row, click the Java icon; the Java Control Panel will open in a separate window
  4. On the General tab, in the Temporary Internet Files section, click Settings...
  5. Click the Delete Files... button
  6. Click the check box for Installed Applications and Applets
  7. Click the OK button; this clears the cache
  8. Click the OK button twice to close windows
  9. Close the System Preferences window

The following directions apply to Oracle Java 6, which is supported by Mac OS X 10.6.8.

  1. Click the Finder icon in the Dock
  2. Select Applications
  3. Click the Utilities folder
  4. Open Java Preferences
  5. Click the Network tab
  6. Click Delete Files...
  7. Ensure that both boxes are checked and click OK

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I'm getting the error "AwE-5009 RMI connection failure, check if RmiServer is running" when I try to log in to Applications Manager.

You log in to Applications Manager using your Duck ID username and password. However, Applications Manager will produce an error if any of the following special characters are included in your Duck ID password: $ ( ) * + - . ? [ \ ] ^ { | }. Please note that, although these characters are valid when logging in to other services that use the Duck ID, they may fail when used with Applications Manager.

There may be another problem when you get this error and that is that there may not be an entry in the /opt/AppWorx/ldap/appworx_ldap_map.txt file for your user id. Call the Technology Service Desk to see if this is the case.

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How can I change my Oracle login within Applications Manager?

Once you have successfully logged in to the Applications Manager application, you will need to set your Oracle password. Setting this password will ensure that you can run your jobs successfully. To set your Oracle login,

  • Select the Logins Icon from the toolbar or select Object Admin->Security->Logins

The Logins window will appear.

Select your login. It will be the same as your BANNER username. In this case, it’s joey. Then click the Edit button. The Logins details button is displayed.

The ONLY thing you need to change is the Password field contents. This password must match your BANNER password in order for you to run jobs. Type in your BANNER password. Notice that the "Check" button is greyed. This is normal behavior for this version of Applications Manager. Select OK.

Since you don't know if you've typed in your password correctly on this screen, we have provided a method for you to check your BANNER password before you start submitting jobs.

The way to check if your BANNER password is correct is to request the job CHECK_BANNER_CONNECTION. There are no prompts. If the job aborts and the log file appears to show "invalid username/password; logon denied", then you need to reset your BANNER password by following the steps above. If the job finishes and the log file indicates a successful connection, you are done and can start submitting jobs.

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I forgot my ID number and/or my PAC code. How can I recover my number/PAC?

If you are a student please call the Office of the Registrar at 541-346-2935 or visit them in Oregon Hall.


Faculty and staff can reset PACs by visiting Human Resources in Oregon Hall.

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I forgot my Duck ID password. How can I reset it?

See How to Change or Reset Your DuckID Password to resolve this issue.

Related Links:

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Which operating system is best, Mac OS X or Windows?

No one operating system is best for everyone. Consider the following when making a choice:

  • Experience you have with a particular operating system
  • Specific software or hardware you need for analysis, research, studying, hobby, and recreation
  • Requirements by your department, school, or college

For more details, see our Buyer's Guide.

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What should I do if I think my account is compromised?

Please contact the Technology Service Desk as soon as possible. They will work with you to evaluate the situation and either help you solve the issue or refer you to other staff as the situation dictates.

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What is Secunia PSI?

Secunia PSI logo

Secunia PSI, short for Personal Software Inspector, is a utility which helps keep your computer's software up-to-date. It does this by scanning your PC, providing information about out-of-date programs on your computer, and streamlining the installation of software updates. PSI is compatible with Windows 7, Windows Vista, and Windows XP.

The benefits of Secunia PSI are:

  • Simple to use
  • Easy to understand
  • Helps protect your PC from infections

Secunia PSI is licensed by the University of Oregon and is free for use by all Univeristy of Oregon students, staff, and faculty. To download, visit the Secunia PSI page on our software download center.

For directions on using Secunia PSI, see How to Run a Scan in Secunia PSI. For assistance please contact the Technology Service Desk.

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How do I change my Duck ID password after it expires?

To reset your Duck ID password, visit, click on the Manage Your DuckID link, enter your DuckID and old password, then you will be prompted to choose a new password.


If that doesn't work, see What if I can't reset my password?


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I received an e-mail from the University asking for my username and password. What should I do?

This is an example of a phishing scam when scammers try to get you to tell them your username and password.

Do not provide your username or password.

The university will NEVER send e-mail asking for your username and password.

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Is there a free service offered through the Techonology Service Desk?

Yes, most software issues can be resolved for free by Technology Service Desk staff. You will need to stay with your computer while working with us to fix the issue.

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How can I add a signature to my e-mails in Webmail?

A signature is a small block of text that will get automatically added to the bottom of every e-mail message you send.

To set up a signature in Webmail, log in at, click the Settings button, click the link titled Identities, and click on your name in the list on the left. In the section on the right you should see a Signature box: enter your e-mail signature there and click the Save button when done.

NOTE: If you are an Exchange user, you will need to set up a signature in Outlook. For instructions on how to set up a signature, see Outlook Guide for Windows and Macintosh. If you don't know whether you use Exchange, see How do I know if my email uses Exchange or IMAP?

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Are all the output files saved on the Applications Manager server or my local hard drive?

All Applications Manager output files are stored on the Applications Manager servers.

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What do I need, once I have been granted access, to run Banner from my desktop?


Banner now runs from your Internet browser. To get started with Internet Native Banner (INB), go to

Windows Users: 

Recommended Browsers
Internet Explorer 8 or later
Firefox 19 or later
Google Chrome 25 or later

Macintosh Users:

Recommended Browsers
Safari 5 or later
Firefox 19 or later


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I just created my Duck ID. Why can't I log in to Canvas?

The Canvas system refreshes its account information three times a day. If you claim your Duck ID after the evening refresh, your access to Canvas will be activated the next day.

Please review these help pages for more detail:

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How can I set up an e-mail auto response while I'm on vacation?

To have your e-mail automatically respond to senders when you are out of the office or on vacation, visit and fill out the form.

NOTE: If you are using Exchange, please contact your local IT support for assistance. (If you are using Outlook or Entourage then you are most likely using Exchange.)

Video Directions:

See How to Manage a Vacation Message

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