University of Oregon

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How can I forward my e-mails to another account?

To view or change your e-mail forward,

  1. Go to duckid.uoregon.edu.
  2. Click on the Manage your Duck ID link
  3. Log in with your Duck ID
  4. Then select the Manage E-mail Forward option.
    • If you are an Exchange email user, you will not have this option. 

Once your email forward is configured, any new messages sent to your uoregon account will be automatically forwarded to the email address you've selected. Please note:  It may take up to ten minutes for the forward to become active.

NOTE: If you are using Exchange, please contact your local IT support for assistance. (If you are using Outlook or Entourage then you are most likely using Exchange.)

For video instructions, see How to Manage Email Forwarding

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What is a Duck ID?

A Duck ID is a username. You'll use your Duck ID and password to access e-mail, Blackboard, and the university's wireless network and VPN services (among other things).

Please don't confuse your Duck ID with your UO ID number, which is the nine digit number printed on your UO photo ID. You'll use your UO ID number to log in to Duckweb, primarily.

To manage your Duck ID and password, go to duckid.uoregon.edu.

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What is shell access and how do I enable it?

Shell access gives you access to your account through a terminal program. By enabling this option and logging in, you have UNIX access to your files.

 

Most people will never need this type of access. We recommend leaving this option turned off unless you have a clear need for shell access.

 

You can enable shell access by logging in at duckid.uoregon.edu. Click "Manage Optional Account Access" and click the "Enable shell access" check box.

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How can I create my own web site?

There may be several options on how to create your own web site, depending your needs and the goals for your website. To learn about the options, see Web Hosting and Publishing Services.

Hand coded web development itself (HTML, CSS, JavaScript, etc.) is available via pages.uoregon.edu. Note that the Information Services Technology Service Desk does not provide HTML, CSS, or JavaScript support.

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What's the difference between POP and IMAP?

POP and IMAP are two different ways e-mail programs access your inbox. POP stores messages on your computer, while IMAP stores your messages on a server. Most e-mail programs and all web-based e-mail use IMAP.

 

When given the choice, we strongly encourage the use of IMAP.

 

For a more detailed explanation, please read POP vs. IMAP.

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What is Banner?

Banner is a set of integrated Internet-native applications developed by Ellucian specifically for higher education. These applications perform administrative functions for finance, payroll, financial aid, and more.

The product is based on the Oracle platform built for medium-to-very-large student enrollments. SGHE currently has more than 1500 higher education clients.

We currently run the following modules: Student, Finance (FIS), Position Control and Payroll, Financial Aid, Web for Student, Web for Finance, Web for Faculty and Web for Employee.

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Are there any free alternatives to common software used by students?

For word processing, spreadsheets and presentation software, try OpenOffice. (We recommend setting the default file type to "97/2000/XP" for all documents, spreadsheets and presentations by navigating to Tools > Options > Load & Save > General > "Always save as.").

 

For a free Photoshop alternative, try GIMP.

 

For more ideas, visit OpenSource Alternatives.

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How can I set up an e-mail program on my computer or mobile phone?

For detailed instructions, see Configuring your E-mail Program.

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I am unable to upload to my webspace.

If you cannot connect and upload files to your webspace, insure you are connecting with SFTP (and not FTP), and make sure you've enabled shell access for your account. See how to enable shell access. For help, contact the Technology Service Desk.

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How do I clear my Java cache?

Clearing your Java cache: Windows

  • Open the Java Control Panel (Start > Control Panel, enter "Java" in the "Search Control Panel" box, and click the Java icon when it comes up)
  • Click the "Settings..." button near the bottom of the Java control panel window:

  • Click 'Delete Files...' button 


     
  • Click the check box for "Installed Applications and Applets"
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  • Click the 'OK' button to clear the cache
  • Click 'OK' again to close the Java Control Panel

Clearing your Java cache: Mac OS X

The following directions apply to Oracle Java 7 and newer, which is supported by Mac OS X 10.7.3 and newer.

  1. Click on Apple icon at the top left
  2. Select System Preferences
  3. In the Other section, click on the Java icon
  4. In the Temporary Internet Files section click on Settings
  5. Click the Delete Files... button
  6. Click the check box for "Installed Applications and Applets"
  7. Click the OK button; this clears the cache
  8. Click the Okay button twice to close windows
  9. Close the System Preferences window

The following directions apply to Oracle Java 6, which is supported by Mac OS X 10.6.8.

  1. Click on the Finder Icon located on the Dock.
  2. Select Applications
  3. Click on the Utilities folder
  4. Open Java Preferences
  5. Click on the Network tab
  6. Click on Delete Files...
  7. Ensure that both boxes are checked and click OK.

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I forgot my Duck ID password. How can I reset it?

See How to Change or Reset Your DuckID Password to resolve this issue.

Related Links:

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Which operating system is best, Mac OS X or Windows?

No one operating system is best for everyone. Consider the following when making a choice:

  • Experience you have with a particular operating system
  • Specific software or hardware you need for analysis, research, studying, hobby, and recreation
  • Requirements by your department, school, or college

For more details, see our Buyer's Guide.

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I'm getting the error "AwE-5009 RMI connection failure, check if RmiServer is running" when I try to log in to Applications Manager.

You log in to Applications Manager using your Duck ID username and password. However, Applications Manager will produce an error if any of the following special characters are included in your Duck ID password: $ ( ) * + - . ? [ \ ] ^ { | }. Please note that, although these characters are valid when logging in to other services that use the Duck ID, they may fail when used with Applications Manager.

There may be another problem when you get this error and that is that there may not be an entry in the /opt/AppWorx/ldap/appworx_ldap_map.txt file for your user id. Call the Technology Service Desk to see if this is the case.

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I forgot my ID number and/or my PAC code. How can I recover my number/PAC?

If you are a student please call the Office of the Registrar at 541-346-2935 or visit them in Oregon Hall.

 

Faculty and staff can reset PACs by visiting Human Resources in Oregon Hall.

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What should I do if I think my account is compromised?

Please contact the Technology Service Desk as soon as possible. They will work with you to evaluate the situation and either help you solve the issue or refer you to other staff as the situation dictates.

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How can I change my Oracle login within Applications Manager?

Once you have successfully logged in to the Applications Manager application, you will need to set your Oracle password. Setting this password will ensure that you can run your jobs successfully. To set your Oracle login,

  • Select the Logins Icon from the toolbar or select Object Admin->Security->Logins

The Logins window will appear.

Select your login. It will be the same as your BANNER username. In this case, it’s joey. Then click the Edit button. The Logins details button is displayed.

The ONLY thing you need to change is the Password field contents. This password must match your BANNER password in order for you to run jobs. Type in your BANNER password. Notice that the "Check" button is greyed. This is normal behavior for this version of Applications Manager. Select OK.

Since you don't know if you've typed in your password correctly on this screen, we have provided a method for you to check your BANNER password before you start submitting jobs.

The way to check if your BANNER password is correct is to request the job CHECK_BANNER_CONNECTION. There are no prompts. If the job aborts and the log file appears to show "invalid username/password; logon denied", then you need to reset your BANNER password by following the steps above. If the job finishes and the log file indicates a successful connection, you are done and can start submitting jobs.

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What is Secunia PSI?

692 Secunia PSI logo

Secunia PSI, short for Personal Software Inspector, is a utility which helps keep your computer's software up-to-date. It does this by scanning your PC, providing information about out-of-date programs on your computer, and streamlining the installation of software updates. PSI is compatible with Windows 7, Windows Vista, and Windows XP.

The benefits of Secunia PSI are:

  • Simple to use
  • Easy to understand
  • Helps protect your PC from infections

Secunia PSI is licensed by the University of Oregon and is free for use by all Univeristy of Oregon students, staff, and faculty. To download, visit the Secunia PSI page on our software download center.

For directions on using Secunia PSI, see How to Run a Scan in Secunia PSI. For assistance please contact the Technology Service Desk.

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How do I change my Duck ID password after it expires?

To reset your Duck ID password, visit duckid.uoregon.edu, click on the Manage Your DuckID link, enter your DuckID and old password, then you will be prompted to choose a new password.

 

If that doesn't work, see What if I can't reset my password?

 

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Are all the output files saved on the Applications Manager server or my local hard drive?

All Applications Manager output files are stored on the Applications Manager servers.

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I just created my Duck ID. Why can't I log in to Blackboard?

The Blackboard system refreshes its account information automatically every day in the late afternoon. If you claim your Duck ID after that process runs your access to Blackboard will be activated late the next day.

Please review these FAQs for more detail:

http://libweb.uoregon.edu/scis/blackboard/faq/students/s19.html

http://libweb.uoregon.edu/scis/blackboard/faq/students/s13.html

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How can I set up an e-mail auto response while I'm on vacation?

To have your e-mail automatically respond to senders when you are out of the office or on vacation, visit duckid.uoregon.edu/vacation and fill out the form.

NOTE: If you are using Exchange, please contact your local IT support for assistance. (If you are using Outlook or Entourage then you are most likely using Exchange.)

Video Directions:

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See How to Manage a Vacation Message

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I received an e-mail from the University asking for my username and password. What should I do?

This is an example of a phishing scam when scammers try to get you to tell them your username and password.

Do not provide your username or password.

The university will NEVER send e-mail asking for your username and password.

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Is there a free service offered through the Techonology Service Desk?

Yes, most software issues can be resolved for free by Technology Service Desk staff located in 151 McKenzie Hall. If the software issue takes longer than 2 hours, we may ask the user to check into the hardware repair shop.

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How do I turn off e-mail forwarding?

To manage your email forwarding, visit duckid.uoregon.edu.

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Are the Applications Manager reports the same that I used to get off Daisy?

Yes, the output you get from Applications Manager is the same as the output that you used to get from DAISY. Some output has automatically been put into an Acrobat PDF format for you for easier readability and printing capability.

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