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I have to log in every time I use uowireless. How do I set it up so I don't have to log in every time?

Yes, go to wireless.uoregon.edu and run the setup process to enable UO Secure. Using the UO Secure wireless network remembers your password and encrypts information sent between your device and our network.

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How do I turn off e-mail forwarding?

To manage your email forwarding, visit duckid.uoregon.edu. Log in with your Duck ID and password to Manage Your Duck ID. Once logged in, select Manage Email Forward and make any necessary changes. Click Save and you're done!

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What does it mean if my job aborts?

There are a number of things that can cause a job to abort.

  • Invalid Oracle username or password
  • Wrong program type
  • Segmentation Fault

Other things can cause your job to abort too. Contact your programmer for more information.

An invalid username or password will appear in the Applications Manager log file like this:

...GURJOBS=/opt/appworx-output/prod
The current date/time stamp is: 13-May-2008 12:29:50
/opt/oracle/client_homes/10.2/bin/sqlplus
ERROR:
ORA-01017: invalid username/password; logon denied
SP2-0306: Invalid option.
Usage: CONN[ECT] [logon] [AS {SYSDBA|SYSOPER}]
where &ltlogon> ::= &ltusername>[/&ltpassword>][@&ltconnect_identifier>] | /
SP2-0306: Invalid option.
Usage: CONN[ECT] [logon] [AS {SYSDBA|SYSOPER}]
where &ltlogon> ::= &ltusername>[/&ltpassword>][@&ltconnect_identifier>] | /
SP2-0157: unable to CONNECT to ORACLE after 3 attempts, exiting SQL*Plus
Could not log in to SQL*Plus.
Exiting with error (return code = 5)...

A program returning a bad error code may look like this in the Applications Manager log file:

...Non-zero error generated from running job. The program pwpwpld failed to run successfully.
FILEID:112381
FILEID:112382
Program Failed to execute properly ..... program aborting
one_up_is 100499
0 rows created.

A segmentation fault often looks like the following in the Applications Manager log file:

...The current date/time stamp is: 15-May-2008 14:16:52
/opt/oracle/client_homes/10.2/bin/sqlplus
got it
ONE_UP=100495
GURJOBS is /opt/appworx-output/test
bannerlis is /opt/appworx-output/test/pwpltim_100495.lis
bannerlog is /opt/appworx-output/test/pwpltim_100495.log
stdout is /opt/AppWorx/appwtest/out/o47821.00
Processing Command Line Count Parms C Wrapped
Program=/opt/code/banner/payroll/test/exe/pwpltim
Parameter Count = 5
/opt/AppWorx/appwtest/exec/CMD_LINE_BANNER_CNT_C: line 307: 29625 Segmentation fault $program $db_login/$db_password@$net_connect "$PARM1" "$PARM2" "$PARM3" "$PARM4" "$PARM5" >>${command}_${one_up}.log 2>&1
FILEID:112335
Program Failed to execute properly ..... program aborting
one_up_is 100495

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Are the Applications Manager reports the same that I used to get off Daisy?

Yes, the output you get from Applications Manager is the same as the output that you used to get from DAISY. Some output has automatically been put into an Acrobat PDF format for you for easier readability and printing capability.

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My e-mail inbox disappeared! What should I do?

There are three common causes to this problem:

  • Your account is full and cannot store any more data (over-quota),
  • your e-mail's IMAP index is corrupted,
  • or someone recently set up an e-mail program to retrieve mail using POP.

All of these situations can be resolved. Speak with the Technology Service Desk to determine the cause and work with them on a solution.

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How can I add a signature to my e-mails in Webmail?

A signature is a small block of text that will get automatically added to the bottom of every e-mail message you send.

To set up a signature in Webmail, log in at webmail.uoregon.edu, click the Settings button, click the link titled Identities, and click on your name in the list on the left. In the section on the right you should see a Signature box: enter your e-mail signature there and click the Save button when done.

NOTE: If you are an Exchange user, you will need to set up a signature in Outlook. For instructions on how to set up a signature, see Outlook Guide for Windows and Macintosh. If you don't know whether you use Exchange, see How do I know if my email uses Exchange or IMAP?

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What is the difference between my Applications Manager login and my Applications Manager Oracle login?

You log in to Applications Manager using one set of credentials. This consists of your username and password. Your username is the same as your BANNER username. Your password will be the same as your Duck ID password. In order for you to run Applications Manager jobs, you need to be able to connect to the BANNER databse. To do this, you set your Applications Manager Oracle login password to match that of your BANNER login password.

When you change your BANNER password, you must also change your Applications Manager Oracle login to match.

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Can I change the names of Applications Manager output files?

You cannot rename the files in Applications Manager. Applications Manager generates a unique sequence number that is then built in to the output files so they can be identified in Applications Manager as well as be uniquely identified on the Applications Manager servers. If you find that you absolutely need the name of an output file changed, you can "ftp" the output file from the "job details window->output files tab" to your desktop and rename it there.

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In Banner, can I change the modules/chains to be able to output as either lis or xls files?

# BANNER output files are by default listing (.lis) files. We have some modules/chains that produce XLS (Excel) output, but that usually is determined by a prompt value. If you have a need for an output that is required to be in Excel format, submit a service request and the folks at Information Services will see what can be done to get you the output you need.

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How do I select students who are enrolled in a given course in the SIS DWHS?

The Registration object contains not just enrollments, but also records of course drops, complete withdrawls, etc. In addition to constructing the query you want, using data from the Person and Students objects, for example, do the following:

  • To select students who are actually taking a course for credit, qualify the Credit Hours attribute in the Registration object to be >0
  • To select students who are officially enrolled, including audits, no-refund drops and withdrawals, qualify the Count in Enrollment attribute in the Registration object to be = Y.

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When I run some reports, I get either a blank page or a page containing only two horizontal lines.

If using Internet Explorer, try running the report in Netscape. Or, change your Adobe Acrobat settings as follows.

  • Close your web browser.
  • Open Adobe Acrobat Reader.
  • From the menu, choose Edit -> Preferences.
  • Select Internet and remove the check from the box Display PDF in browser.

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When I try to run a report using Internet Explorer, I get a message indicating that the pop-up is being blocked.

This will happen after loading Windows XP Service Pack 2. Click on the pop-up message and follow the instructions to set IE to allow pop-ups from inb.uoregon.edu. You can also access pop-up blocker settings from the Tools menu.

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How do I export my blog content?

At some point in your career, perhaps when you graduate, you may want to export all of your personal content to another WordPress installation.

To export all posts, pages, comments, custom fields, categories, and tags:

  1. Log into https://blogs.uoregon.edu
  2. On the top left hover over My Site and choose the blog you want to export.
  3. Go to your Dashboard
  4. Click on Tools
  5. Click on Export
  6. Choose what you want to export
  7. Click on Download Export File

This will create an XML file to save to your computer and allow you to import your blog content at a later date to another WordPress installation.

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I'm getting the error "JInitiator version too low" or "Required plugin is not available and needs to be installed" when I try to log in to Banner.

The problem

A Java update on August 15th, 2012 has caused problems for some users trying to log in to Banner. Users with Java 1.7 who try to log in may get one of these error messages:

  • "The required plugin is not available and needs to be installed"
  • "JInitiator version too low"

You will need to change a Java setting on your workstation to resolve this issue; please follow the steps below for your platform (Windows or Mac OS X).

 

The fix: Windows

You can fix this issue by doing the following:

  1. Quit your browser (close all Windows in your browser, not just your Banner session).
  2. Open the Java control panel.
  3. Click the "Java" tab in the middle.
  4. Click the "View" button.
  5. Find the row where the 'Platform" version is 1.7.  In that row, click the "Runtime Parameters" field and add this value (be sure to include the quotation marks): 

    -Djava.vendor="Sun Microsystems Inc."
     
  6. Click OK.
  7. Close the Java control panel.

Firefox users

If you use Firefox, you may also need to re-enable the Java plugin:

  1. Open Firefox.
  2. Select Add-ons from the Tools menu.
  3. Click Plugins.
  4. If the "Java Platform SE 7" plugin is disabled, click the Enable button.
  5. Close all Windows in Firefox, re-launch it, and log in to Banner again.

 

The fix: Mac OS X

  1. Quit your browser (select File > Quit).
  2. Open "Java Preferences" in your Utilities folder.
  3. Click the "General" tab.
  4. Repeat steps 5-8 for each installed copy of Java that is version 1.7 (the "Version" value starts with 1.7).
  5. Select the Java line by clicking on it.  
  6. Click the "Options" button.
  7. Copy this text into the "Applet Runtime Parameters" field (be sure to include the quotation marks):

    -Djava.vendor="Sun Microsystems Inc."
     
  8. Click OK.
  9. Quit Java Preferences.
  10. Log back into Banner.

Firefox users

If you use Firefox, you may also need to re-enable the Java plugin:

  1. Open Firefox.
  2. Select Add-ons from the Tools menu.
  3. Click Plugins.
  4. If the "Java Platform SE 7" plugin is disabled, click the Enable button.
  5. Quit Firefox, re-launch it, and log in to Banner again.

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Why can't I use any WordPress theme or plugin in UO Blogs?

UO Blogs has a large list of plugins and themes available for customers to use to customize their sites. These plugins and themes have been thoroughly tested and customized to ensure that they are compatible. 

There is more work that goes into installing a theme or plugin than just clicking the "Download" link; there is a committment to maintaining it as well. As UO Blogs updates WordPress, which powers this service, themes and plugins often need to be revised and updated to continue functioning.

Themes:

We ask that customers use the themes already available to them before requesting additional themes for UO Blogs.

If there is a custom theme you would like to use, see UO Blogs: Custom Themes.

Plugins:

In order to keep our UO Blogs network safe, secure, and reliable, we will no longer allow plugins other than those currently offered on UO Blogs to be installed.

Campus Press, our host company, hosts WordPress for a number of colleges and universities around the country. As you could imagine, they have to support a large number of different plugins for each WordPress installation that they host. Supporting hundreds of different plugins can be risky and create problems during upgrades.

For further information, please contact the Technology Service Desk.

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I am an adjunct professor and I cannot log into my e-mail. What can I do?

Most often this problem is caused by a modification in your employment contract. Please contact the business manager or human resources manager in your department to verify your contract is current. Once your contract has been updated your access to e-mail will be reinstated.

 

If you need additional assistance, please contact the Technology Service Desk.

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My computer has become infected with viruses that my antivirus software missed. What can I do?

Try using tools such as Spybot Search & Destroy (available on the Duckware CD or as a free download), or Malwarebytes, which is also available as a free download.

After installing the software, make sure to have the program update itself before starting a scan of your computer.

For assistance removing viruses or spyware, contact the Technology Service Desk.

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Can I use the UO Secure wireless network on my mobile device?

Yes, it is supported for most mobile devices. See Connecting to UO Secure wireless for instructions.

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How do I get help with computer hardware?

The campus Duck Store offers computer repair services. See http://uoduckstore.com/tech/general-services/computer-hardware-repair for more details.

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When I start Applications Manager I get a dialog box that says "The application's digital signature has an error. Do you want to run the application?" What does this mean?

The Short Answer
You must check the "Always trust content from this publisher" check-box and choose "Run".

The Detailed Answer (from Applications Manager)
When we build Applications Manager, the Java-based Applications Manager Client (and other Applications Manager Java code) is signed with a Java code-signing certificate which we renew annually. If you attempt to run a version of the Applications Manager Client that was signed with a certificate that has expired, you will receive this message. We renew the code-signing certificate every year, so the one we're currently using to sign the code is valid. We will renew it before it expires. That is why upgrading Applications Manager to a newer build would be another way (but not the recommended way) to resolve this problem. This isn't recommended because eventually, that certificate would expire too, and you would need to upgrade again to another, newer build made with a newer code-signing certificate.

Whether or not SSL is being used to encrypt the data is independent of this Java code-signing certificate. If you check the "Always trust..." box, SSL will continue to function normally and all Applications Manager network traffic will still be encrypted. The certificate that is expired does not affect the encryption of Applications Manager network traffic and it is not the same as an SSL Web Server Certificate, like the ones that allow users to make https connections to web servers for example.

The Java version on your PC matters because certain versions of the Java Runtime Environment have root certificates that have expired, so we have to try to rule this out as a cause. For more information on expired root certificates, go to Sun's web site.

In summary, we do renew our code-signing certificates and the one we are using to build at this time is current; you need to check the "Always trust..." box for Applications Manager programs; having a newer code-signing certificate will not have any effect on whether or not the data is encrypted; and the version of Java matters because some versions of Java have expired root certificates.

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If I have several jobs that run every day, can I set them up to run automatically "forever"?

Applications Manager has the capability to schedule modules/chains anytime, any day for as long as you want to run the job. Information Services restricted campus users from creating "schedules" on modules and chains due to volatility of the module set up. We have provided your security officers the ability to create chains that can be built with schedules so that your job(s) can be set up to run "forever". See your security officer if you would like a job to be scheduled.

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If I am currently using a DOS based program to FTP files to DAISY, am I going to have problems with my job?

DAISY is no longer available. If you need to "ftp" a file so that it can be loaded into BANNER, you need to use the BANNER form GWBLOAD to "secure copy" your file from your desktop computer to the Applications Manager server.

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If I have a job scheduled in the future and I change my Oracle password, will my scheduled job still run?

Yes. Any time you change your Oracle password within Applications Manager, it is saved within the Applications Manager repository database. Since your job is scheduled in advance, the job knows which login to use. When your job launches, the scripts in Applications Manager use that login object regardless of what the password is. When the login is referenced in these scripts it will pull the password from the repository database and make the necessary connection to Oracle.

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What is the data warehouse?

Allowing ad-hoc queries and reports against Banner creates significant risk of performance problems that would affect all Banner users and jobs. To prevent this, the data warehouse was created as a place where Banner data could be made available (and periodically refreshed) to users for their own querying and reporting of Banner data. Access is via the Hummingbird BI Query tool.

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In Internet Explorer, the Data Extract function in the Help menu no longer works or no longer prompts for a file saving location.

This may happen after loading Windows XP Service Pack 2 or Internet Explorer 7. From the Internet Explorer Menu, choose Tools -> Internet Options ->Security. Click on Internet, then choose Custom Level. Set Automatic prompting for file downloads to Enable.

To enable this feature for INB only in Internet Explorer 7:

  • Click on the Tools button and choose Internet Options.
  • Click the 'Security' tab
  • Click on 'Trusted Sites'
  • Click the Sites button
  • Uncheck the box on the bottom titled 'Require server verification (https) for all sites in this zone'. Type in inb.uoregon.edu and click the Add button. Click the Close button.
  • Click the Custom Level button. Scroll down until you find the 'Downloads' section under 'Automatic prompting for file downloads' and select the enable radial button. Click OK.

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