University of Oregon

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How do I search in the Global Address List?

The Global Address List contains names and e-mail addresses of everyone at the University that has an account with the Exchange Server.

For information on how to search University contacts using the Global Address List, see either of the following links:

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How long do I keep my account when I leave UO?

How long you keep access depends on two things:

  1. Your status (student, faculty, staff, emeritus, etc.) with the university, and
  2. What type of access (Blackboard, email, network, etc.) you are using.

For specifics, see Identity Management - Affiliation Resource Access Rules.

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Will Java work with my internet browser when using Banner?

New versions of Java do not always work with Banner

Because new security features are implemented in Java with each release, Banner will occasionally not function after you update Java. We do not recommend updating Java without checking with either the Technology Service Desk or with your supervisor to verifiy that it is okay to do so.

Current version of Java (as of July 19th, 2017): Java SE 8u141

The tables below specify the most recent version of Java that works with Windows (using Internet Explorer) and Mac (using Safari). Please note: The current version of Banner does not work with the Chrome browser and will not work with Firefox as of April 19, 2017.

Windows (browser: Internet Explorer)

Operating System Most recent version of Java that works on this OS
Windows 7 Java SE 8u144
Windows 8 Java SE 8u144
Windows 10 Java SE 8u144

Mac OS X (browser: Safari)

Operating System Most recent version of Java that works on this OS
Mac OS X Yosemite, 10.10.5 Java SE 8u144
Mac OS X El Capitan, 10.11.6 Java SE 8u144
Mac OS X Sierra, 10.12.4 Java SE 8u144

 

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Can I upgrade from Windows Vista to Windows 7?

It depends.  Examine this upgrade chart to verify your options.

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Can I upgrade or reinstall my operating system while keeping my personal files?

When upgrading to Windows Vista, Windows 7, Mac OS X 10.5 or 10.6, the software allows you to do an archive install, which will keep your personal files in tact.

 

However, we strongly encourage backing up important data any time you install or re-install an operating system.computers can be unpredictable and we always recommend keeping a backup of your data.

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I'm getting a blue screen with an error message. What is this?

An error message on a blue screen in Windows can be caused by either software or hardware problems. For troubleshooting assistance, bring your computer to the Technology Service Desk.

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How can I log in to "uowireless" using Google Chrome?

Currently, the university supports Firefox, Internet Explorer and Safari for logging in to uowireless. You are welcome to use Chrome but need to log in first using a different browser.

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Which web browser should I use?

The university recommends Mozilla Firefox for its speed, power and security. Download Firefox at mozilla.com or install it from the Duckware CD (available at the Technology Service Desk). 

 

Other commonly used web browsers are Internet Explorer and Safari.

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My hard drive died and I didn't have my data backed up. Is all hope lost?

Not necessarily. While we make no guarantees, we can attempt to access and backup the data in your hard drive. If we are unable to access it, you can take it to a hardware repair shop to see if they might be able to recover it.

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Does the list of jobs in the backlog view only show my jobs?

For the most of you, you will see only your jobs that you submit in Applications Manager. This means that only you will be able to see the output from your job. There are a few people who need to have access to see others' jobs for various reasons. In those cases, those people will be able to see others output.

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Is there a timeout or shutdown constraint in Applications Manager like there is in BANNER?

There is no timeout or shutdown constraint in Applications Manager. Once you are logged in, you are in until you log out.

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How do I find jobs that are no longer in the history pane of the Explorer window?

By default, Applications Manager keeps jobs in the "history" pane of the Explorer window for 60 minutes. If you want to find a job that has fallen out of the history pane, you must perform a filter scan to find your job. From the Explorer window, select Filter->History Query. In the History Query window, you can pick and choose what items to base your search query. The "Current Day" checkbox is automatically checked for you. Uncheck this if you want to base your search on a date range. Select the OK button. Applications Manager will return all jobs (up to 450 days ago) based on your query.

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In Applications Manager, can I change the font when I open an output file and have it remember it the next time I open an output file?

Unfortunately not. Applications Manager doesn't have that capability in version 8.0_P4.

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Can I type in a value instead of using the list of values for a prompt?

That depends on the prompt. If a prompt is set to allow changes, then yes, you may type in a value for that prompt. If the prompt is set so no changes are allowed, then you cannot even highlight the prompt value field. If the LOV button is highlighted, then you MUST pick a value from the list in order for the prompt value to be valid.

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How do I create a file association?

To create a file association perform the following:

  • From the main Applications Manager menu select Options->File Associations
  • In the Pattern Box, type in the extension of the file you want to associate (lis, pdf, xls, doc)
  • Click the "..." button next to the Application Box. Find the application that is associated with the entry you made in the Pattern Box. For example. Excel is usually found at C:\Program Files\Microsoft Office\Office\EXCEL.EXE
  • Select your choice for "Use": ASK, ALWAYS, or NEVER
  • Click the Add Button

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When I attempt to start Applications Manager from a newly downloaded client I get a dialog box with an error message and the application won't start. What does this mean?

This error typically means that you have cached versions the Applications Manager client. These cached files conflict with the updated client. To resolve these errors, you will need to clear your cache before installing the new client as follows:

  • Click Start > Run... >  In the Open: box type in javaws -viewer
  • Click 'OK' to open the Java Cache Viewer panel.

  • Select all APPWPROD, APPWTEST Applications Manager Client applications and click Delete (big red 'X').
  • Click 'Close' to close the Java Cache Viewer.

  • In the General tab of the Java Control Panel, click on 'Settings...'.

  • Click 'Delete Files...' if the button is enabled, then click 'OK' to delete files from the cache.

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What is the Banner Coordinating Group (BCG)?

The BCG is made up of representatives from the offices of Admissions, Registrar, Financial Aid, Business Affairs, Resource Management, Human Resources and Affirmative Action, Resource and Sponsored Programs, and the Enterprise Admin Applications group. It oversees the implementation and support of Banner, including:

  • Defining policies as they affect Banner and the data within Banner, including the data warehouses
  • Defining standards for Banner data (i.e., names, addresses)
  • Setting up processes to resolve problems (i.e., duplicate IDs and SSNs; access/terminiation of access)
  • Setting dates for scheduled maintenance and upgrades
  • Coordinating upgrades across modules
  • Identifying modifications to Banner necessary to meet the business needs of the UO
  • Integrating modifications across modules

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How do I identify Self Support courses in SIS DWHS?

Self Support courses are identified in the Schedule object. Qualify the Self Support Flag to be = Y in the Schedule object.

To identify Self Support courses in either the Transcript or Registration objects, you need to join them with the Schedule object, and qualify the Self Support Flag to be = Y.

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Why do I have to log in when I run a report?

In INB, communication between reports and forms is done using parameters passed in a URL. Forms cannot pass your username and password to reports without exposing your password in the URL, creating a security risk. The first time you run a report from a Banner session, you will have to log in to the database. Subsequent reports may or may not prompt you to log in, depending on whether your login information is currently cached.

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Why doesn't the spreadsheet option for reports save to my desktop?

For security reasons, a web server is not typically allowed to write files onto a client's machine. What we have done instead is to send the spreadsheet-based reports in Excel format. Your browser should either ask you to save the file, or open it in Excel. If you chose to open the file with Excel (or if that is your browser's default action), you can save the file to your desktop using File->Save from your browser menu.

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Closing the browser window used to start INB will end your Banner session.

When you start INB, you will have two windows open. One for the initial browser session and another for the applet window where the Banner application is running. Both windows should remain open while you are running Banner

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When running a report, I sometimes get an error message like "ORA-00942: table or view does not exist from ==>...". What's wrong?

If you receive this error, please report the problem to the Banner System Help person for the report.

An explanation of the error is here:  bg.uoregon.edu/node/736#942.

See this web page for a list of other error messages.

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When I try to run a report, the screen flashes, but no report is displayed.

The most likely cause is a pop-up blocker either set on your machine or a departmental server. Configure the pop-up blocker to allow pop-ups from inb.uoregon.edu. To help determine if this is the problem, try holding down the [ctrl] key when you submit or run the report. This key will allow you to bypass many of the common pop-up blockers.

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What do I need to do to get access to Banner if I am a NEW user?

New Banner User (non-students)

  1. User requests a Banner Account from Information Services through the UO Service Portal.
  2. The Computing Accounts Administrator checks to see if an account exists. If not, she/he creates one. The name of the Dean, Department Head/Director is also verified.
  3. The Computing Accounts Administrator establishes the Banner account for the user, notifies the user, and files the form (at Information Services).
  4. The user registers and attends all required Banner training.
  5. The user submits an access form to the appropriate security officer (FIS/HRIS: Susan Peterson 6-2387, SIS: Jim Blick 6-3246). Links to the access forms are available at http://bg.uoregon.edu/content/banner-access#Access_to_Additional_BANNER_....
  6. The security officer grants the requested access.
  7. The user launches Banner at https://inb.uoregon.edu/ using a supported web browser.
  8. Note: Non-Employees who require Banner Access should fill out and submit the Banner Access for Non-Employees form.
  1. A student is eligible to be an employee if they are enrolled in the term of employment for a minimum of 8 credits as an undergraduate (6 hours as a graduate).  Any exceptions should be referred to Chris Lonigan at Human Resources.  Chris will notify Information Services of any exceptions via email or a memorandum.
  2. Information Services will NOT verify employment or enrollment status.

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How do I install Secunia PSI?

For instructions on how to install Secunia PSI, see How To Install Secunia PSI

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