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Where do I find general information about Outlook?

Microsoft offers a vast array of Help and How-To guides, which include instructions and information about attachments, calendar, email messages, file management, personalizing Outlook, saving and printing, and much more.

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Queue: How do I create a link to the "new ticket" page with some fields already filled out?

Some IT groups on campus have created a page with several "new ticket" links that load up the "new ticket" page in RT with many fields already filled out.

For example, I could create a link that automatically sets the Subject, AdminCc, and Issue Type fields by specifying those fields, and whatever values I want for those fields, in a URL.  The following link sets the "Subject" to "OS Issue", the "AdminCc" to "someuser@uoregon.edu", and the "Issue Type" custom field to "OS":

https://ithelp.uoregon.edu/Ticket/Create.html?Queue=29&Subject=OS%20Issu...

Determining the field name is fairly straightforward for some fields (e.g. Subject, Cc, AdminCc, Status), but for custom fields it requires a little more work.  To figure out what name to use for custom fields, view the HTML source of the "new ticket" page for your queue and then find the "name" value of the form field (e.g. "Issue Type") that you would like to use.  An HTML source viewing tool, such as Firebug for Firefox, helps immensely with this.

I found the "Issue Type" name of "Object-RT::Ticket--CustomField-19-Values" by looking up the HTML for that form field.

AAA makes use of these types of URLs for one of their pages: http://aaa.uoregon.edu/output/launchpad

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How do I insert a document, PDF, or PowerPoint into my post?

You can upload documents, PDFs, of PowerPoints directly to your blog posts. This does not embed the file into your posts; it inserts a link to the file. When readers click on the link to the file, the file will either open up in another web browser or download the file to their computer.

For instructions on how to insert documents, PDFs, or PowerPoints into your posts, see Inserting Documents, PDF and PowerPoint into your Posts.

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How do I change my blog's theme?

The default theme for all blogs is TwentyFifteen.

If you would like to change your theme for UO related use, choose a theme and use the UO Banner Plugin.

If you would like to change your theme for personal use, choose any theme and include the following disclaimer:

“This site is maintained by the author for personal and professional communications as authorized by the University of Oregon’s computer use policies. Unless otherwise indicated, the content and opinions expressed on this web site do not necessarily reflect the views of nor are they endorsed by the University of Oregon or the Oregon University System.”

For instructions on how to change your theme, see Changing your Blog's Theme.

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How can I import my content from another blog?

You can easily import a Wordpress blog to your UO Blog!

When importanting content from a Wordpress blog each post and page will be assigned to a current user on your UO Blog. Make sure you add the user, which you wish to assign post and pages to, to your blog before you go through this proccess. Currently you cannot create a new user during the process.

In Wordpress:

1. Log into your Wordpress dashboard

2. Go to Tools > Export

3. Choose "Download Export File" and save it to your hard drive.

In your UO Blog:

4. Log into your dashboard

5. Go to Tools > Import

6. Choose "Wordpress"

7. Click "Choose File" and browse to find the file you saved earlier

8. Click "Upload file and import"

9. Assign the posts to an existing user by selecting the user from the drop down menu labeled "-Select-". *Please Note* you must select a user from  the drop down menu. Using the "Import author" function will not work.

10. If you wish to include file attachments with the posts be sure to check the box under "Import Attachments"

NOTE: The site in which you are exporting content from, the privacy settings must be set as public in order to import the images into your new site. 

11. Click "Submit"

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How can I delete my blog?

To delete your blog permanently, go to the admin bar on the left, click on Tools and then click Delete Blog. Blogs will then send you an email confirmation asking you if you're sure you'd like to delete this blog.

For more information, see How to delete a blog.

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What should I consider when choosing a theme for my blog?

Your blog's theme controls the visual layout and appearance of your blog. For some tips of what to consider when choosing a theme, see Choosing Your Theme.

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FAQ Item ->Java wants to update. Should I allow Java to automatically update?

If Java wants to update to the most recent version and you're unsure if the update will break Banner, please call the IS Technology Service Desk at (541) 346-HELP or email at techdesk@uoregon.edu before applying any Java update. They will be able to provide further information about any Java updates.

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What does a folder with a question mark signify when a Macintosh starts up?

The flashing question mark on top of a folder means the operating system could not be found. This is most often caused by a hard drive, cable or operating system problem.

 

Contact the Technology Service Desk for assistance troubleshooting this situation.

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How can Applications Manager process my data files?

You can transfer your data files to the Applications Manager server by using the banner form GWBLOAD. This form will let you browse your PC and automatically load your file to the Applications Manager server. When you launch a module or chain in Applications Manager, you can specify your data file from a list of values as a prompt value.

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What are the format of the output files?

For BANNER jobs, you get a minimum of three output files

  1. Applications Manager log file
  2. Banner log file
  3. Banner lis file

You may get other files as well depending on the job you run. The format of your output file depends on the output generated. Generally speaking, most files are straight ASCII text files.

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If I run the same job/module more than once, will I see a different set of output files?

Each "run" of a job/module produces its own unique set of output files. These output files are identified by an Applications Manager generated sequence number that is built into each output file.

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Can I schedule a large job to run at an off peak time?

Absolutely so! You can schedule your job from the "Requests" window and enter the date and time in the Start Date and time fields. To have your job run on a scheduled basis, talk to your BANNER security officer and have them create a recurring schedule for you.

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After I have uploaded my data file to the Applications Manager server using GWBLOAD and loaded the data into Banner, is there a way to do housecleaning?

Currently, there is no way to "clean up" files that have been loaded to the Applications Manager servers by you. There is an internal scheduled job to clean up files every 14 days.

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Does Applications Manager affect my BANNER processes?

Applications Manager does not directly affect your BANNER processes. Consider these two separate applications. Applications Manager can be thought of an extension to BANNER in that it runs your jobs just like the old GUAPCTL BANNER form. There are cases where a BANNER form calls an Applications Manager job directly (especially in Financial Aid).

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I change parameters in the SGAPOPG form in BANNER. Do I have to set these parameters again in Applications Manager?

No. The module or chain that you run in Applications Manager will retrieve the values in the population selection that you set in SGAPOPG.

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Label Generation in SIS DWHS

Typicaly one selects from the Address object, the following fields:

  • FML Name
  • Address Line 1
  • Address Line 2

and you would probably want to qualify on the Address Code Type, at least. In addition, some further selection criteria might be desired, for example sorting by a field such as Zip Code (Address object) or Last Name (Person object). To accomplish this, you select (so that the field has the "blue dot") the field you would like to sort, Last Name for example. After you retrieve all of the records, you hide the Last Name column and then click on Results -> Show as Report -> Labels.

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Is there Macintosh support for Banner?

Macs are supported on a "best effort" basis. Since Banner was developed on and for the PC (Windows) platform, there are issues running it on Macs, particularly with the newer operating systems. Some Mac users use Banner via PC emulation software.

For more information on which web browsers are supported for Mac OSX, please see Compatible versions of Java and Banner.

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In IE, when I try to view a report, I get an error message saying "...Internet Explorer was not able to open this Internet site....". What's wrong?

This is usually a result of security settings on Internet Explorer. If this occurs, from within IE, do the following:

  • Click on Tools...Internet Options
  • Click on the Advanced tab
  • Find the location for Security Options near the bottom of the list
  • Click to clear the "Do not save encrypted pages to disk" check box
  • Click OK

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When I try to print the Payroll Managers Report, I get the message "Could not start print job".

Adobe Acrobat Reader 6.0 will not print PDFs with a file name larger than 256 characters. The URL for this report exceeds 256 characters. There are two options for working around this problem.

  • Use the Save button in the Acrobat toolbar within your browser to save the PDF report.
  • Print the report by either opening the PDF file from within your browser or from the Acrobat Reader application.

You can also change your Acrobat settings. This will affect all PDF files you launch from your browser.

  • Close your web browser.
  • Open Adobe Acrobat Reader.
  • From the menu, choose Edit -> Preferences.
  • Select Internet and remove the check from the box Display PDF in browser.

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When I try to run a report with Acrobat Reader and Internet Explorer, Acrobat reports the error message 'There was an error opening this document. The file can not be found.'

This happens when your Temporary Internet Files folder is full. To empty the folder, go to Tools...Internet Options, and click on the "Delete Files..." button in the Temporary Internet files box in the center of the General tab.

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The Banner Extract Data option returns data from a previous extract or produces a HTTP 404 Not Found error.

There is a new version of the Banner Data Extract that fixes this problem.

To use the new Banner Data Extract:

  • Log into Banner and go to the GUAUPRF form.
  • On the "Directory Options" tab, change the "Local directory for saving output" so that it points to a directory that you can write to on your machine's hard drive.
  • Change the "Data extract format" to WEBUTIL and save.
  • Exit GUAUPRF, log out of Banner, then log back in.
  • Go to a form and extract data the way you normally would.

You may or may not get a popup window that says "Do you want to install and run signed applet distributed by 'Product Management'?" If you get this popup, click "Grant always". One of the following may happen at this point:

  • If you are logged into your machine using an administrator account, a "WebUtil Install" message may briefly appear on your screen.
  • If you aren't logged into your machine using an administrator account, you may get a popup saying something like "WUC-19: Unable to write to local file... jacob.dll". Click OK. The window focus will jump to a blank browser screen at this point. Do not close the blank screen; instead, click on the Banner screen to reset the focus.

Note: while this error is ignorable, your system administrator may want to log into the machine and perform one data extract. Doing so will install jacob.dll and make the popup box and window focus problems go away. An "Extract Performed" popup will appear. Click "Save File" to create a .csv file in the directory that you specified on GUAUPRF (#2 above). If you get a popup that says "WUF-201: Unable to open file...", check GUAUPRF and double-check that the directory you selected exists and is writeable. Open the extracted file in Excel or whatever program you normally use for .csv's.

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How do I archive old e-mails?

Sometimes you may wish to archive e-mail messages — for example, if you're leaving the university and want to keep your messages.

How to archive e-mail messages will depend on which e-mail program you use. See How to Archive Old E-Mail Messages for step-by-step direction for Mac Mail, Microsoft Outlook, and Thunderbird.

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What do I need to do to get access to Banner if I am an employee in the Chancellor's Office?
  1. Complete the UO ID Request for Non-Employees form and send to the UO Payroll Office. UO Payroll will provide UO ID by e-mail.
  2. Complete the UO Banner Access Form, indicate UO ID, obtain signature from the Controller, and send via campus mail to UO Information Services Computing Accounts Administrator. She/he will create a Duck ID account, claim it, create an @uoregon.edu e-mail, set up forwarding to preferred @OUS.edu e-mail, create the Banner account, and provide the username and initial password by e-mail.
  3. Complete the FIS/HRIS User Profile form indicating the system privileges needed. The Controller should sign as Department Head. Send via campus mail to UO Business Affairs Info Systems. Business Affairs will notify user by e-mail when privileges are assigned.
  4. If Student Information System (SIS) access is needed, complete the Student System Access Request form  (as in #3 above) and send it via campus mail to UO Registrar.

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I installed the most recent patch for Google Chrome, but the PSI still labels it is insecure. Why?

During the update process, Google Chrome does not remove old software files. Once the PSI scans the machine, it will still label the old software files as insecure. To fix this, manually remove the old files:

1. Select Start > "Computer" or "My Computer" for Windows XP users
3. Double-click on Local Disk (C:)
4. Hightlight the Address bar and insert C:\Users\yourUserName\AppData\Local\Google\Chrome\Application
5. This is the folder which stores the current and previous versions of Chrome. Finally, remove the old version.
6. Double check to make sure they are removed by re-scanning the machine

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