University of Oregon

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What is the recommended setup for the Auto-Update functionality in Secunia PSI?

For most users, it is recommended that you enable the Auto-Update functionality. This makes it so that the moment a patch is available for a program, PSI can update it automatically reducing the effort involved in installing a patch and making it easier to keep the program secure. Users that require specific versions of Java or other applications may wish to consider manually approving updates.

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How do I enable/disable the Auto-Update feature in Secunia PSI?

1. Open Secunia PSI
2. In the menu on the left, click "Configuration"
3. Select "Settings"
4. Under the PSI Settings tab, select "Enable automatic program updates" to enable/disable the feature

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Secunia PSI says that my programs are all secure, but I know that there is a more recent version for one of the programs. Why does this happen?

Secunia only reports patches which fix software vulnerabilities and disregards patches that focus only on functionality. If you believe that there should be a security related patch available for a program, please contact the vendor's website directly.

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Is an Internet connection required to use Secunia PSI?

Yes, PSI requires an Internet connection to operate.

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Where are application updates downloaded from for Secunia PSI?

Application updates are downloaded directly from the respective vendor's website rather than from Secunia.

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Secunia PSI identified an application as being vulnerable but there are no updated versions of the application. What should I do?

The best course of action would be to uninstall the program until a secure version has been released.

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How do I search for a past email or calendar items in Outlook?

The Instant Search feature of Outlook 2010 and Mac Outlook 2011 lets you quickly find items. You can use this feature in all of your Outlook folders, such as Mail, Calendar, Tasks and Contacts.

For instructions on how to use the Instant Search feature on Outlook, see the following articles:

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How do I share an Outlook calendar with other people?

Sharing an Outlook calendar with other colleagues can be very useful in many ways. For instructions on how to share an Outlook calendar with other people, see either of the following articles:

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What functions does the Outlook calendar have?

The Outlook calendar has many useful functions, including creating appointments and reminders, organizing meetings, viewing group schedules, and much more.

For more information about the Outlook calendar, see these resources from Microsoft:

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How do I schedule an appointment in Outlook?

Appointments can be thought of as setting reminders in Outlook. Appointments do not involve inviting other people or reserving resources. You can designate appointments as free, busy, tenative, or out of the office, which allows other Outlook users to know your availability.

For instructions on how to create, change or make an existing appointment recurring, see either of the following articles:

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How do I schedule a meeting using Outlook?

For instructions on how to schedule a meeting using Outlook, see either of the following articles:

TIP: The difference between a 'meeting' and an 'appointment' is that meetings are calendar events with invitees and appointments do not have invitees.

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How do I look at another person's calendar in Outlook?

If you would like to look at another person's calendar, you first need permission to his or her calendar to open it. If you do not have permission, a request is sent via e-mail to the other person.

For instructions on how to view another person's calendar, see either of the following articles:

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How do I create additional calendars in Outlook?

Additional calendars can be used to track personal appointments, separate from your work calendar.

For instructions on how to create an additional calendar, see Create additional calendars (microsoft.com).

 

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How do I set an automatic reply in Outlook?

These directions apply if you are using Exchange. If you aren't using Exchange, see setting up an e-mail auto response message. (How do I know if my email uses Exchange or IMAP?)

In Outlook, you can set up an automatic reply message for when you are going to be out of the office.

For instructions on how to set up automatic replies using Outlook, see either of the following articles:

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How do I delegate someone else to manage my mail and calendar in Outlook?

Microsoft Outlook allows you to delegate someone to manage your e-mails or calendar. You can grant additional permissions to allow your delegate to read, create, or have more control over items in your mailbox or calendar.

For information on how to turn on delegate access, change permissions for your delegate, or how to change delegate access to private items, see either of the following articles:

For more information on being a delegate for someone elses account, see either of the following articles:

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Does the university offer any training courses on Outlook?

Yes, there is an Outlook course offered through Organizational Development and Training for UO faculty and staff. This course offers three levels for beginners to experienced Outlook users:

  • Level 1: This course is intended for people who have a basic understanding of Microsoft Windows and want to know how to use Outlook to manage their time and information. This course covers composing and sending mail, scheduling appointments and meetings, managing contact information, scheduling tasks, and creating notes.
  • Level 2: This course is designed for experienced Outlook users who want to learn how to customize their Outlook environment, calendar, and mail messages.
  • Level 3: This course is intended for persons with an intermediate understanding of Outlook. This course will cover how to personalize and organize email, manage Outlook data files, share and link contacts, archive items, create forms, and work offline and remotely.

See the Organizational Development and Training's Course Description for more information and to register for the course.

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How do I create a new contact in Outlook?

The Contacts folder in Outlook is where you can organize and save information about the people that you communicate with. You can save email addresses, phone numbers, mailing addresses and other information.

To create a new contact, see either of the following articles:

Helpful tip: You can create a new contact from an email address by double-clicking the name of the contact you would like to save.

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Organizing with Categories in Outlook

Categories allow you to manage items in different ways. You can organize your emails, contacts, events, and tasks by category or project.

For instructions on how to set up and manage categories, see either of the following articles:

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How do I create a rule in Outlook?

A rule is an action that is performed automatically for incoming or outgoing messages, based on rules that you have set up. Rules can be created to help keep your inbox organized.

To create a rule, see either of the following articles:

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How do I create a signature in Outlook?

Outlook allows you to create multiple signatures and select which signature you would like to use when composing messages.

For instructions on how to create and manage signatures, see either of the following articles:

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How do I get email notifications for tickets?

Email notifications are configured for each queue.  One queue might notify AdminCcs only when new tickets are created while another queue might want to notify everyone anytime a ticket is created, updated, or moved into the queue.

Email notifications are configured in two places for queues: the "Watchers" and "Scrips" sections.

The "Watchers" section of a "Queue" allows you to set global email notifications for the Cc and AdminCC fields.  You can add groups or users to the Cc and AdminCc fields.

The "Scrips" section of a "Queue" allows you to set more granular email notifications: you can configure an email notification for a specific event and for a specific role.  For example, you can add a new "Scrip" to a queue that only notifies AdminCcs when ticket is moved into the queue.

Queues can be edited by clicking: Tools --> Configuration --> Queues --> <Click a queue name> or https://ithelp.uoregon.edu/Admin/Queues.

Note that queues can only be edited by users or members of a group with permission to do so.  Please contact the administrator of your queue(s) to make these changes or get access.

 

 

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Queue: How do I move a ticket into another queue?

1. Display the ticket in RT

2. Click "^ The Basics" link or the "Jumbo" tab.

3. Change the queue in the drop-down list.

4. Click "Save Changes"

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I am getting a "FRM-92120: Registry file...is missing" error when I try to log in to Banner. What should I do?

After a major Banner upgrade, you may sometimes see the following message when you try to log in to Banner forms:

 

 

 

 

 

 

 

 

 

To eliminate this error, you will  need to clear your workstation's Java cache.  See "How do I clear my Java cache?" in Banner FAQ. 

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How do I insert an image into my posts?

Images are an effective way to grab your reader's attention and encourage them to read your posts. For instructions on how to insert images into your posts, see Inserting images, pictures and photos into a post and page.

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How do I insert a photo gallery into my post?

A photo gallery can be used to display a series of photos on a post or page. For instructions on how to insert a photo gallery into your post or page, see Inserting a Photo Gallery into your post.

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