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How do I create additional calendars in Outlook?

Additional calendars can be used to track personal appointments, separate from your work calendar.

For instructions on how to create an additional calendar, see Create additional calendars (microsoft.com).

 

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How do I set an automatic reply in Outlook?

These directions apply if you are using Exchange. If you aren't using Exchange, see setting up an e-mail auto response message. (How do I know if my email uses Exchange or IMAP?)

In Outlook, you can set up an automatic reply message for when you are going to be out of the office.

For instructions on how to set up automatic replies using Outlook, see either of the following articles:

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How do I delegate someone else to manage my mail and calendar in Outlook?

Microsoft Outlook allows you to delegate someone to manage your e-mails or calendar. You can grant additional permissions to allow your delegate to read, create, or have more control over items in your mailbox or calendar.

For information on how to turn on delegate access, change permissions for your delegate, or how to change delegate access to private items, see either of the following articles:

For more information on being a delegate for someone elses account, see either of the following articles:

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Does the university offer any training courses on Outlook?

Yes, there is an Outlook course offered through Organizational Development and Training for UO faculty and staff. This course offers three levels for beginners to experienced Outlook users:

  • Level 1: This course is intended for people who have a basic understanding of Microsoft Windows and want to know how to use Outlook to manage their time and information. This course covers composing and sending mail, scheduling appointments and meetings, managing contact information, scheduling tasks, and creating notes.
  • Level 2: This course is designed for experienced Outlook users who want to learn how to customize their Outlook environment, calendar, and mail messages.
  • Level 3: This course is intended for persons with an intermediate understanding of Outlook. This course will cover how to personalize and organize email, manage Outlook data files, share and link contacts, archive items, create forms, and work offline and remotely.

See the Organizational Development and Training's Course Description for more information and to register for the course.

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How do I create a new contact in Outlook?

The Contacts folder in Outlook is where you can organize and save information about the people that you communicate with. You can save email addresses, phone numbers, mailing addresses and other information.

To create a new contact, see either of the following articles:

Helpful tip: You can create a new contact from an email address by double-clicking the name of the contact you would like to save.

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Organizing with Categories in Outlook

Categories allow you to manage items in different ways. You can organize your emails, contacts, events, and tasks by category or project.

For instructions on how to set up and manage categories, see either of the following articles:

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How do I create a rule in Outlook?

A rule is an action that is performed automatically for incoming or outgoing messages, based on rules that you have set up. Rules can be created to help keep your inbox organized.

To create a rule, see either of the following articles:

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How do I create a signature in Outlook?

Outlook allows you to create multiple signatures and select which signature you would like to use when composing messages.

For instructions on how to create and manage signatures, see either of the following articles:

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How do I get email notifications for tickets?

Email notifications are configured for each queue.  One queue might notify AdminCcs only when new tickets are created while another queue might want to notify everyone anytime a ticket is created, updated, or moved into the queue.

Email notifications are configured in two places for queues: the "Watchers" and "Scrips" sections.

The "Watchers" section of a "Queue" allows you to set global email notifications for the Cc and AdminCC fields.  You can add groups or users to the Cc and AdminCc fields.

The "Scrips" section of a "Queue" allows you to set more granular email notifications: you can configure an email notification for a specific event and for a specific role.  For example, you can add a new "Scrip" to a queue that only notifies AdminCcs when ticket is moved into the queue.

Queues can be edited by clicking: Tools --> Configuration --> Queues --> <Click a queue name> or https://ithelp.uoregon.edu/Admin/Queues.

Note that queues can only be edited by users or members of a group with permission to do so.  Please contact the administrator of your queue(s) to make these changes or get access.

 

 

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Queue: How do I move a ticket into another queue?

1. Display the ticket in RT

2. Click "^ The Basics" link or the "Jumbo" tab.

3. Change the queue in the drop-down list.

4. Click "Save Changes"

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I am getting a "FRM-92120: Registry file...is missing" error when I try to log in to Banner. What should I do?

After a major Banner upgrade, you may sometimes see the following message when you try to log in to Banner forms:

 

 

 

 

 

 

 

 

 

To eliminate this error, you will  need to clear your workstation's Java cache.  See "How do I clear my Java cache?" in Banner FAQ. 

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How do I insert an image into my posts?

Images are an effective way to grab your reader's attention and encourage them to read your posts. For instructions on how to insert images into your posts, see Inserting images, pictures and photos into a post and page.

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How do I insert a photo gallery into my post?

A photo gallery can be used to display a series of photos on a post or page. For instructions on how to insert a photo gallery into your post or page, see Inserting a Photo Gallery into your post.

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How do I add video or audio files to my posts?

For instructions on how to add video or audio files to your posts, see Inserting Video or Audio Files into your Posts.

Note: Allowed file formats are the following: jpg jpeg png gif doc pdf mp3 ppt wmv mp4 xls ins isf te xbk notebook m4a ist kmz kes mov flp avi swf wxr xml wav fjsw docx pptx xlsx xml m4v max kmz zip

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How do I embed videos into my posts?

You can embed videos into your posts by posting the video's URL. For instructions on how to embed videos into your posts, see Embedding Videos from Video Sharing Websites into your Posts.

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How do I manage my Media Library?

All media files, such as images, video, audio, and documents that you have uploaded to posts or pages are listed in your Media Library. You can manage all existing media files or upload new media files directly to your blog without having to start a new post.

For instructions on managing your Media Library, see Managing your Media Library.

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How do I add an additional administrator to my blog?

Additional administrators can be added to your blog. You would want to add an administrator to your blog when you want other people to write posts on the blog or when your blog is private and is only visible to registered subscribers.

All additional administrators on blogs have to be requested through the Technology Service Desk. If you would like to add an administrator to your blog, please send an email to Technology Service Desk (techdesk@uoregon.edu) with a list of the DuckID(s) of the administrator(s) you wish to add.

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How do I change the role of a user on my blog?

If you have an additional administrator on your blog, you can change the role of that user in the future if you wish. For instructions on how to change or remove a user from your blog, see Changing user roles.

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How do I enable email subscriptions on my blog?

You can allow other people to subscribe to your blog by adding an email subscription widget to your sidebar. When reader subscribe, they will receive an email each time your publish a new post.

For instructions on adding email subsriptions, see Enabling Email Subscriptions on your Blog.

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Can guests use UO Blogs?

Yes, guests visting the University of Oregon can request guest UO Blogs accounts to create a blog during their time on campus.

To request a UO Blogs account, a faculty or staff member will need to sponsor the account. They can do so by filling out this form.

If you have any questions, please contact the Technology Service Desk.

See UO Blogs: Guest Policy for more information.

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Can I use UO Blogs to create a personal blog?

Yes, UO Blogs can be used to create personal blogs. For information on creating course-related blogs, see How to Create a UO-related Blog.

For all personal blog use, you are responsible for adding the following disclaimer to your blog:

"This site is maintained by the author for personal and professional communications as authorized by the University of Oregon's computer use policies. Unless otherwise indicated, the content and opinions expressed on this web site do not necessarily reflect the views of nor are they endorsed by the University of Oregon or the Oregon University System."

The disclaimer for UO personal blogs is in compliance with the Terms of Service for Academic Web Publishing and Collaboration Services and other UO Policies.

For information about getting started with your personal blog, see Getting Started with Your Blog.

For instructions on how to add the disclaimer to your blog, see Adding a Disclaimer to a Personal Site.

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What is my blog dashboard and how do I use it?

The first screen you see when you log into your blog is the Dashboard. Your Dashboard provides a quick overview of what is happening with your blog while also supplying tools to navigate to other areas of your administrative panel.

For more information and how to use your Dashboard, see Using Your Dashboard.

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How do I begin writing posts for my blog?

Blogs are composed of two main structures: posts and pages. For an explanation of the difference between posts and pages, see Differences Between Blog Posts and Pages.

For instructions on writing your first post to your blog, see Writing Your First Post.

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How do I edit my posts?

Posts can be edited at any point in time. For instructions on how to edit your posts, see Editing Posts.

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What is the difference between posts and pages?

The main difference between posts and pages is the following:

Posts: Posts are where you publish the latest update or new articles on your blog.

Pages: Pages are used for information that you want to share with your readers but don't expect to update frequently.

For more infomation on the differences between posts and pages, see The Difference between Posts and Pages.

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