University of Oregon

ITSM Processes

To help improve the quality of IT services and enhance relationships with campus customers though education and implementation of service management, Information Services has implemented the following three ITIL processes and one function: Change Management, Incident Management, Service Catalog, and Service Desk.

You can access the process documentation, as well as more information about each of the processes, by clicking the links below.

Please note that as Information Services matures in its implementation of these processes, these documents will continue to evolve.

Change Management

Incident Management

Service Catalog

  • IS Service Catalog
    • Note: This version of the Service Catalog is not complete. We've started by providing information about some of our most commonly asked-about services. But we still have a number of important service listings to add, especially for services we provide directly to other IT units on campus.
  • Service Catalog Management (coming soon!)

Service Desk

If you have questions or would like more information about our ITSM program, visit our ITSM Resources page or please fill out our contact form.