University of Oregon

Vendor demos for IT Service Management tool

You're invited to attend three on-site vendor demonstrations for a campus IT Service Management (ITSM) tool!

You may attend some or all of these multi-part sessions.

Note: All vendor demonstrations will be recorded.

Main Agenda Topics

End-user experience and ticketing:

  • Client portal
  • Service Desk and workflow
  • Request fulfillment
  • Service Catalog
  • Integration and API
  • If time permits: Tasks and web form ticket creation

ITSM walkthrough:

  • Incident Management
  • Change Management
  • Knowledge Management 
  • Problem Management
  • Asset/Config Management

See below for additional agenda items specific to each demonstration.

Cherwell

Wednesday, July 20, 9am-12pm

Location: HEDCO 230T

  • 9am-9:15am: Introduction
  • 9:15am-10am: End-user experience and ticketing
  • 10am-10:10am: Break
  • 10:10am-11am: ITSM walkthrough
  • 11am-11:10am: Break
  • 11:10am-12pm: Reporting, implementation, and more
    • Admin and backend
    • Adding other portals & segregating data
    • Metrics, reports, and dashboards
    • Security and authorization
    • Implementation approach
    • Technical Q&A from audience
    • If time permits: Searching and SLAs/OLAs

Demonstration recordings

Presentation materials

ServiceNow Express

Thursday, July 28, 10am-12pm

Location: HEDCO 230T

  • 10am-10:15am: Introduction
  • 10:15am-11am: End-user experience and ticketing
  • 11am-11:10am: Break
  • 11:10am-11:40am: ITSM walkthrough
  • 11:40am-12pm: Reporting, implementation, and more
    • Metrics, reports, and dashboards
    • Security and authorization
    • Implementation approach
    • Technical Q&A from audience
    • If time permits: Searching and SLAs/OLAs

Demonstration recording

  • UO on-site demo
    • Note: The link above is a WebEx recording and may require the installation of the WebEx application (you should be prompted if it's required).
  • Feedback Survey

TeamDynamix

Tuesday, August 2, 9:30am-3pm

Location: Knight Library Browsing Room

  • 9:30am-10am: Introduction
  • 10am-10:50am: End-user experience and ticketing
  • 10:50am-11am: Break
  • 11am-12pm: ITSM walkthrough
  • 12pm-1pm: Break
  • 1pm-2:20pm: Project and Portfolio Management (PPM) and global reporting
    • Portfolio Planning (Project Request Governance)
    • Project Management
    • Resource Management
    • Portfolio Management
    • Metrics, reports, and dashboards
    • If time permits: Searching and SLAs/OLAs
  • 2:20pm-2:30pm: Break
  • 2:30pm-3pm: Security and implementation
    • Security and authorization
    • Implementation approach
    • Technical Q&A from audience

Demonstration Recording