University of Oregon

Is the email with the subject, "To avoid account problems, please change your DuckID password" legitimate?



On Thursday, January 17, 2013, Information Services sent the following email message to a small group of customers. This webpage has been posted to help customers verify the validity of the message—this message is legitimate and real.

If you have questions, please contact the Technology Service Desk.

Date: 1/17/2013
Subject: To avoid account problems, please change your DuckID password


UO Information Services has found a configuration problem with your Duck ID account, and we need your help to fix it.

Your Duck ID and password are what you use to log in to email, Blackboard, WiFi, and other services on campus. Over the last few months, a software problem caused a few accounts a day to become misconfigured. This misconfiguration can prevent you from logging in to some of the services listed above, even though you know your Duck ID password.

To fix the problem with your Duck ID, you need to change your password at You can visit this site directly by typing "" into your Web browser, or by searching for "password change" on the IT website at

Please make this change as soon as possible. Changing your password now will ensure that you can access UO resources without interruption.

Spencer A. Smith, Information Services Help Desk Services Supervisor
UO Information Services HelpDesk

P.S. If you wish to verify the validity of this message, visit or for more information.