University of Oregon

Working at Home: Telecommuting

Audience
Faculty/Staff
Researcher
Student
GTF

The list below summarizes three categories of telephone features available to faculty and staff.

Telephone Conferencing

  • There are three ways to perform conference calling, depending on how many people you need to connect: The basic conference ability of the campus phone system: When dialing from a campus phone, you can conference up to 2 additional parties from an analog phone, or 5 additional parties from a digital or IP set. (free)
  • Small conference dial-in meet-me number: Telecommunications Services can provision a UO extension parties can dial to "join" a conference. These conferences can hold up to 6 endpoints (no restriction on whether they are on or off campus). (fee-based service)
  • Large conference hosted number: Telecommunications Services can reserve for your use an AT&T conference bridge, which can hold up to 50 endpoints. These conference resources are assigned on a per-request basis and are not assigned permanently to your department or unit. (fee-based service)

Details for all three phone conference options, including fees, are available on the Conferencing page. Orders for the second or third items should come from the department's phone coordinator.

Extending your UO phone number

With some restrictions outlined below, we have the capability to "extend" or bridge a UO telephone number to a UO employee's personal number (usually a cell or home phone). This feature is known by the terms "xmobile" or "EC500".

In a nutshell, when this feature is active for an extension it allows: an incoming call to the UO extension will ring the personal number at nearly the same time

  • optionally, line appearances that are programmed on the employee's phone can also ring the personal number
  • calls coming from the personal number to campus give a caller ID as if they came from the employee's desktop phone. That is, when you call a campus extension from your personal number, the recipient sees the same caller ID as if you had used your UO desk phone.

The feature can be turned on or off as desired by the employee, using either programmed buttons on the work telephone (typically), or by keying in a sequence of digits. (fee-based service)

Restrictions: our ability to provision this service depends to some extent on the type of telephone the UO employee has on his or her desk. We are best able to provision this when the desktop set is either a grey digital model 2420 telephone OR an IP-based telephone. We have some licensing restrictions that hinder our ability to provide this service on the older digital sets (black 8410 or 8434 sets) or simple analog sets. If you're interested in this feature, contact Telecom and we'll let you know what's possible for your situation.

Orders for EC500/Xmobile service should come through the department's phone coordinator.

Voicemail system features

Here are four ways to use our voicemail system when working from home:

  • Faculty and staff can change their voicemail greeting to provide timely information, e.g. "Today is <date> and class will not be held today..."
  • Voicemail boxes can be set up to forward voicemail messages to one's email account. This is an easy way to be notified of and receive voicemail while off campus. See our Web Phone Manager: Email Notification page. (Note that the account holder sets up basic email notification using the voicemail system web interface, then requests Telecom add the "sendvoicmail as .wav file" option).
  • In a similar fashion, one's voicemail box can be configured to call you at another number when voicemail is left for you. See our Web Phone Manager: Phone Notification page. (Please consider time-of-day and day-of-week restrictions unless you want to take these calls at all hours.)
  • Telecom can provision "announcement only" voicemail boxes, which play information then hang up (no option for caller to leave a message). This item should be ordered by the department phone coordinator. (fee-based service)