University of Oregon

How to Change or Reset Your DuckID Password


Your DuckID password expires every 180 days. If you have forgotten your password or are unable to login to webmail, Blackboard, or other services that use DuckID, there are several options for resetting your DuckID password.

For videos that show how to do this, see:

First Option: DuckID login
Use this option if your DuckID password has expired but your still know the password.

  • In a web browser, go to
  • Click on “Manage Your Duck ID”
  • Log in with your DuckID (the first part of your UO email address) and your password
  • Click "Change My Password" and the Submit button
  • Pick a new password

Second Option: DuckID password recovery
Use this option if the first option did not work.

There are three options for recovering your password: security questions, temporary passcode via SMS text message, or temporary passcode via an alternate email. Note: Security question answers are not case sensitive.

To use SMS text or alternate email recovery, you must have set those up prior to forgetting your password. See How to add alternate password recovery information to set up SMS text or alternate email address recovery instructions.

Third Option: in-person password reset
Use this option if the first two did not work.

Be sure to bring photo ID with you when you come in person. We cannot reset passwords without photo ID.  Photo ID can be your UO ID card, driver’s license, passport, or other government issued ID.

In Eugene:

Technology Service Desk
UO Computing Center (UO map)
Monday through Friday, 8am to 5pm

In Portland:

Doug Burzell
147 White Stag Building
70 NW Couch St.
Portland, OR 97209
Monday through Friday, 8am to 5pm
(503) 412-3676

If you are unable to come to these locations and are outside Eugene or Portland, use our DuckID Password Assistance page. Follow the instructions to submit a request either online or by fax.

If you have any questions or concerns about your account or about resetting your password, please contact the Information Services Tech Desk.


Duck ID Password Policy Rules:

  • Must be between 8 and 127 characters in length.
  • Must contain at least 3 of the following four items: a number, an uppercase letter, a lowercase letter, a special character.
  • Must not contain your: Duck ID, first name, preferred first name, nick name, last name, preferred last name, UO ID, or the characters '<' or '>'
  • Must not be one of your last three passwords.