Request Tracker, usually referred to as RT, is a campus-wide help ticket system that is used by many technology support groups on campus to track requests for help.
How do I create a ticket?
Most groups that use RT will give you an e-mail address to which you send your request. When RT receives your e-mail message, it creates a help ticket in the appropriate subject area (known as a queue), based on the e-mail address to which you sent your message.
For example, if you have a question for the Technology Service Desk, send your question to email@example.com.
You will receive a confirmation message that includes your ticket number.
How do I view my tickets?
Open a web browser and go to http://ithelp.uoregon.edu. Log in with your Duck ID and password. The next page will display all of your open tickets.
How do I respond or comment on a ticket?
To respond to a comment or ticket, simply reply to the e-mail message you received on the topic.
How do I request an RT queue?
Please fill out the How do I request an RT Queue form.