University of Oregon
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Faculty/Staff
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Student
GTF
What is Banner?

Banner is a set of integrated Internet-native applications developed by Ellucian specifically for higher education. These applications perform administrative functions for finance, payroll, financial aid, and more.

The product is based on the Oracle platform built for medium-to-very-large student enrollments. SGHE currently has more than 1500 higher education clients.

We currently run the following modules: Student, Finance (FIS), Position Control and Payroll, Financial Aid, Web for Student, Web for Finance, Web for Faculty and Web for Employee.

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How do I clear my Java cache?

Clearing your Java cache: Windows

  1. Open the Java Control Panel (Start > Control Panel, enter "Java" in the "Search Control Panel" box, and click the Java icon when it comes up)
  2. Click the "Settings..." button near the bottom of the Java control panel window:

  3. Click "Delete Files..." button 


     
  4. Make sure all 3 boxes are checked and click "OK"
  5. Click the "OK" button to clear the cache
  6. Click "OK" again to close the Java Control Panel

Clearing your Java cache: Mac OS X

The following directions apply to Oracle Java 7 and newer, which is supported by Mac OS X 10.7.3 and newer.

  1. Click the Apple icon in the upper left corner of the screen
  2. Select System Preferences
  3. In the bottom row, click the Java icon; the Java Control Panel will open in a separate window
  4. On the General tab, in the Temporary Internet Files section, click Settings...
  5. Click the Delete Files... button
  6. Click the check box for Installed Applications and Applets
  7. Click the OK button; this clears the cache
  8. Click the OK button twice to close windows
  9. Close the System Preferences window

The following directions apply to Oracle Java 6, which is supported by Mac OS X 10.6.8.

  1. Click the Finder icon in the Dock
  2. Select Applications
  3. Click the Utilities folder
  4. Open Java Preferences
  5. Click the Network tab
  6. Click Delete Files...
  7. Ensure that both boxes are checked and click OK

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What do I need, once I have been granted access, to run Banner from my desktop?

 

Banner now runs from your Internet browser. To get started with Internet Native Banner (INB), go to https://inb.uoregon.edu

Windows Users: 

Recommended Browsers
Internet Explorer 8 or later
Firefox 19 or later
Google Chrome 25 or later

Macintosh Users:

Recommended Browsers
Safari 5 or later
Firefox 19 or later

 

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When I run some reports, I get either a blank page or a page containing only two horizontal lines.

If using Internet Explorer, try running the report in Netscape. Or, change your Adobe Acrobat settings as follows.

  • Close your web browser.
  • Open Adobe Acrobat Reader.
  • From the menu, choose Edit -> Preferences.
  • Select Internet and remove the check from the box Display PDF in browser.

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When I try to run a report using Internet Explorer, I get a message indicating that the pop-up is being blocked.

This will happen after loading Windows XP Service Pack 2. Click on the pop-up message and follow the instructions to set IE to allow pop-ups from inb.uoregon.edu. You can also access pop-up blocker settings from the Tools menu.

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I'm getting the error "JInitiator version too low" or "Required plugin is not available and needs to be installed" when I try to log in to Banner.

The problem

A Java update on August 15th, 2012 has caused problems for some users trying to log in to Banner. Users with Java 1.7 who try to log in may get one of these error messages:

  • "The required plugin is not available and needs to be installed"
  • "JInitiator version too low"

You will need to change a Java setting on your workstation to resolve this issue; please follow the steps below for your platform (Windows or Mac OS X).

 

The fix: Windows

You can fix this issue by doing the following:

  1. Quit your browser (close all Windows in your browser, not just your Banner session).
  2. Open the Java control panel.
  3. Click the "Java" tab in the middle.
  4. Click the "View" button.
  5. Find the row where the 'Platform" version is 1.7.  In that row, click the "Runtime Parameters" field and add this value (be sure to include the quotation marks): 

    -Djava.vendor="Sun Microsystems Inc."
     
  6. Click OK.
  7. Close the Java control panel.

Firefox users

If you use Firefox, you may also need to re-enable the Java plugin:

  1. Open Firefox.
  2. Select Add-ons from the Tools menu.
  3. Click Plugins.
  4. If the "Java Platform SE 7" plugin is disabled, click the Enable button.
  5. Close all Windows in Firefox, re-launch it, and log in to Banner again.

 

The fix: Mac OS X

  1. Quit your browser (select File > Quit).
  2. Open "Java Preferences" in your Utilities folder.
  3. Click the "General" tab.
  4. Repeat steps 5-8 for each installed copy of Java that is version 1.7 (the "Version" value starts with 1.7).
  5. Select the Java line by clicking on it.  
  6. Click the "Options" button.
  7. Copy this text into the "Applet Runtime Parameters" field (be sure to include the quotation marks):

    -Djava.vendor="Sun Microsystems Inc."
     
  8. Click OK.
  9. Quit Java Preferences.
  10. Log back into Banner.

Firefox users

If you use Firefox, you may also need to re-enable the Java plugin:

  1. Open Firefox.
  2. Select Add-ons from the Tools menu.
  3. Click Plugins.
  4. If the "Java Platform SE 7" plugin is disabled, click the Enable button.
  5. Quit Firefox, re-launch it, and log in to Banner again.

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What is the data warehouse?

Allowing ad-hoc queries and reports against Banner creates significant risk of performance problems that would affect all Banner users and jobs. To prevent this, the data warehouse was created as a place where Banner data could be made available (and periodically refreshed) to users for their own querying and reporting of Banner data. Access is via the Hummingbird BI Query tool.

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In Internet Explorer, the Data Extract function in the Help menu no longer works or no longer prompts for a file saving location.

This may happen after loading Windows XP Service Pack 2 or Internet Explorer 7. From the Internet Explorer Menu, choose Tools -> Internet Options ->Security. Click on Internet, then choose Custom Level. Set Automatic prompting for file downloads to Enable.

To enable this feature for INB only in Internet Explorer 7:

  • Click on the Tools button and choose Internet Options.
  • Click the 'Security' tab
  • Click on 'Trusted Sites'
  • Click the Sites button
  • Uncheck the box on the bottom titled 'Require server verification (https) for all sites in this zone'. Type in inb.uoregon.edu and click the Add button. Click the Close button.
  • Click the Custom Level button. Scroll down until you find the 'Downloads' section under 'Automatic prompting for file downloads' and select the enable radial button. Click OK.

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Will Java work with my internet browser when using Banner?

New versions of Java do not always work with Banner

Because new security features are implemented in Java with each release, Banner will occasionally not function after you update Java. We do not recommend updating Java without checking with either the Technology Service Desk or with your supervisor to verifiy that it is okay to do so.

Current version of Java (as of July 19th, 2017): Java SE 8u141

The tables below specify the most recent version of Java that works with Windows (using Internet Explorer) and Mac (using Safari). Please note: The current version of Banner does not work with the Chrome browser and will not work with Firefox as of April 19, 2017.

Windows (browser: Internet Explorer)

Operating System Most recent version of Java that works on this OS
Windows 7 Java SE 8u141
Windows 8 Java SE 8u141
Windows 10 Java SE 8u141

Mac OS X (browser: Safari)

Operating System Most recent version of Java that works on this OS
Mac OS X Yosemite, 10.10.5 Java SE 8u141
Mac OS X El Capitan, 10.11.6 Java SE 8u141
Mac OS X Sierra, 10.12.4 Java SE 8u141

 

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What is the Banner Coordinating Group (BCG)?

The BCG is made up of representatives from the offices of Admissions, Registrar, Financial Aid, Business Affairs, Resource Management, Human Resources and Affirmative Action, Resource and Sponsored Programs, and the Enterprise Admin Applications group. It oversees the implementation and support of Banner, including:

  • Defining policies as they affect Banner and the data within Banner, including the data warehouses
  • Defining standards for Banner data (i.e., names, addresses)
  • Setting up processes to resolve problems (i.e., duplicate IDs and SSNs; access/terminiation of access)
  • Setting dates for scheduled maintenance and upgrades
  • Coordinating upgrades across modules
  • Identifying modifications to Banner necessary to meet the business needs of the UO
  • Integrating modifications across modules

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Why do I have to log in when I run a report?

In INB, communication between reports and forms is done using parameters passed in a URL. Forms cannot pass your username and password to reports without exposing your password in the URL, creating a security risk. The first time you run a report from a Banner session, you will have to log in to the database. Subsequent reports may or may not prompt you to log in, depending on whether your login information is currently cached.

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Why doesn't the spreadsheet option for reports save to my desktop?

For security reasons, a web server is not typically allowed to write files onto a client's machine. What we have done instead is to send the spreadsheet-based reports in Excel format. Your browser should either ask you to save the file, or open it in Excel. If you chose to open the file with Excel (or if that is your browser's default action), you can save the file to your desktop using File->Save from your browser menu.

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Closing the browser window used to start INB will end your Banner session.

When you start INB, you will have two windows open. One for the initial browser session and another for the applet window where the Banner application is running. Both windows should remain open while you are running Banner

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When running a report, I sometimes get an error message like "ORA-00942: table or view does not exist from ==>...". What's wrong?

If you receive this error, please report the problem to the Banner System Help person for the report.

An explanation of the error is here:  bg.uoregon.edu/node/736#942.

See this web page for a list of other error messages.

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When I try to run a report, the screen flashes, but no report is displayed.

The most likely cause is a pop-up blocker either set on your machine or a departmental server. Configure the pop-up blocker to allow pop-ups from inb.uoregon.edu. To help determine if this is the problem, try holding down the [ctrl] key when you submit or run the report. This key will allow you to bypass many of the common pop-up blockers.

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What do I need to do to get access to Banner if I am a NEW user?

New Banner User (non-students)

  1. User submits a completed original Banner Access Form, (BAF, BAF Instructions) to the Information Services Computing Accounts Administrator via Campus Mail. The form must include the signature of the employee's Dean, Department Head or Director.
  2. The Computing Accounts Administrator checks to see if an account exists. If not, she/he creates one. The name of the Dean, Department Head/Director is also verified.
  3. The Computing Accounts Administrator establishes the Banner account for the user, notifies the user, and files the form (at Information Services).
  4. The user registers and attends all required Banner training.
  5. The user submits an access form to the appropriate security officer (FIS/HRIS: Susan Peterson 6-2387, SIS: Jim Blick 6-3246). Links to the access forms are available at http://bg.uoregon.edu/content/banner-access#Access_to_Additional_BANNER_....
  6. The security officer grants the requested access.
  7. The user launches Banner at https://inb.uoregon.edu/ using a supported web browser.
  8. Note: Non-Employees who require Banner Access should fill out and submit the Banner Access for Non-Employees form.
  1. A student is eligible to be an employee if they are enrolled in the term of employment for a minimum of 8 credits as an undergraduate (6 hours as a graduate).  Any exceptions should be referred to Chris Lonigan at Human Resources.  Chris will notify Information Services of any exceptions via email or a memorandum.
  2. Information Services will NOT verify employment or enrollment status.
  3. Information Services purges student access on the second Monday of each term unless departments submit a new Banner Access Request form to Information Services.

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I'm having trouble accessing Banner on my Macintosh after applying the "Java for OS X 2012-006" update.

The Apple "Java for OS X 2012-006" update, released on October 17th, 2012, disabled the Java applet plugin and Java Web Start software.  As a result, you may be unable to run Banner from your Macintosh workstation if you have applied this update.  It affects only Mac OS X 10.7.x or higher.

Symptoms

  • You try to access Banner and you get a message in your browser that you are missing a plug-in, and you are given a link to download it.
  • Your browser freezes when you try to access Banner, or it displays a blank window and nothing happens.

How to fix it

Note: you must have administrator access on your Macintosh in order to run these commands.  If you are are prompted for an administrator password after you enter a command, type your password and press return or enter.

  1. Open the Terminal application, which is located in Applications > Utilities.
  2. In the terminal window, enter the following command, followed by return or enter:

    sudo mkdir -p /Library/Internet\ Plug-Ins/disabled
     
  3. In the terminal window, enter the following commands.  Each command must all be entered on one line, and must be followed by return or enter.

    First command:

    sudo mv /Library/Internet\ Plug-Ins/JavaAppletPlugin.plugin /Library/Internet\ Plug-Ins/disabled

    Second command:
     
  4. sudo ln -sf /System/Library/Java/Support/Deploy.bundle/Contents/Resources/JavaPlugin2_NPAPI.plugin /Library/Internet\ Plug-Ins/JavaAppletPlugin.plugin

    Final command:
     
  5. sudo ln -sf /System/Library/Frameworks/JavaVM.framework/Commands/javaws /usr/bin/javaws

Once you have finished these steps, restart your Macintosh.

NOTE: This article was derived from this Apple, Inc. article: http://support.apple.com/kb/HT5559

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FAQ Item ->Java wants to update. Should I allow Java to automatically update?

If Java wants to update to the most recent version and you're unsure if the update will break Banner, please call the IS Technology Service Desk at (541) 346-HELP or email at techdesk@uoregon.edu before applying any Java update. They will be able to provide further information about any Java updates.

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Is there Macintosh support for Banner?

Macs are supported on a "best effort" basis. Since Banner was developed on and for the PC (Windows) platform, there are issues running it on Macs, particularly with the newer operating systems. Some Mac users use Banner via PC emulation software.

For more information on which web browsers are supported for Mac OSX, please see Compatible versions of Java and Banner.

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In IE, when I try to view a report, I get an error message saying "...Internet Explorer was not able to open this Internet site....". What's wrong?

This is usually a result of security settings on Internet Explorer. If this occurs, from within IE, do the following:

  • Click on Tools...Internet Options
  • Click on the Advanced tab
  • Find the location for Security Options near the bottom of the list
  • Click to clear the "Do not save encrypted pages to disk" check box
  • Click OK

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When I try to print the Payroll Managers Report, I get the message "Could not start print job".

Adobe Acrobat Reader 6.0 will not print PDFs with a file name larger than 256 characters. The URL for this report exceeds 256 characters. There are two options for working around this problem.

  • Use the Save button in the Acrobat toolbar within your browser to save the PDF report.
  • Print the report by either opening the PDF file from within your browser or from the Acrobat Reader application.

You can also change your Acrobat settings. This will affect all PDF files you launch from your browser.

  • Close your web browser.
  • Open Adobe Acrobat Reader.
  • From the menu, choose Edit -> Preferences.
  • Select Internet and remove the check from the box Display PDF in browser.

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When I try to run a report with Acrobat Reader and Internet Explorer, Acrobat reports the error message 'There was an error opening this document. The file can not be found.'

This happens when your Temporary Internet Files folder is full. To empty the folder, go to Tools...Internet Options, and click on the "Delete Files..." button in the Temporary Internet files box in the center of the General tab.

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The Banner Extract Data option returns data from a previous extract or produces a HTTP 404 Not Found error.

There is a new version of the Banner Data Extract that fixes this problem.

To use the new Banner Data Extract:

  • Log into Banner and go to the GUAUPRF form.
  • On the "Directory Options" tab, change the "Local directory for saving output" so that it points to a directory that you can write to on your machine's hard drive.
  • Change the "Data extract format" to WEBUTIL and save.
  • Exit GUAUPRF, log out of Banner, then log back in.
  • Go to a form and extract data the way you normally would.

You may or may not get a popup window that says "Do you want to install and run signed applet distributed by 'Product Management'?" If you get this popup, click "Grant always". One of the following may happen at this point:

  • If you are logged into your machine using an administrator account, a "WebUtil Install" message may briefly appear on your screen.
  • If you aren't logged into your machine using an administrator account, you may get a popup saying something like "WUC-19: Unable to write to local file... jacob.dll". Click OK. The window focus will jump to a blank browser screen at this point. Do not close the blank screen; instead, click on the Banner screen to reset the focus.

Note: while this error is ignorable, your system administrator may want to log into the machine and perform one data extract. Doing so will install jacob.dll and make the popup box and window focus problems go away. An "Extract Performed" popup will appear. Click "Save File" to create a .csv file in the directory that you specified on GUAUPRF (#2 above). If you get a popup that says "WUF-201: Unable to open file...", check GUAUPRF and double-check that the directory you selected exists and is writeable. Open the extracted file in Excel or whatever program you normally use for .csv's.

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What do I need to do to get access to Banner if I am an employee in the Chancellor's Office?
  1. Complete the UO ID Request for Non-Employees form and send to the UO Payroll Office. UO Payroll will provide UO ID by e-mail.
  2. Complete the UO Banner Access Form, indicate UO ID, obtain signature from the Controller, and send via campus mail to UO Information Services Computing Accounts Administrator. She/he will create a Duck ID account, claim it, create an @uoregon.edu e-mail, set up forwarding to preferred @OUS.edu e-mail, create the Banner account, and provide the username and initial password by e-mail.
  3. Complete the FIS/HRIS User Profile form indicating the system privileges needed. The Controller should sign as Department Head. Send via campus mail to UO Business Affairs Info Systems. Business Affairs will notify user by e-mail when privileges are assigned.
  4. If Student Information System (SIS) access is needed, complete the Student System Access Request form  (as in #3 above) and send it via campus mail to UO Registrar.

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What do I need to do to get access to Banner if I am an employee of the OUS Internal Audit Division?
  1. Complete the UO ID Request for Non-Employees form  and send to the UO Payroll Office via campus mail. UO Payroll will provide UO ID by e-mail.
  2. Complete the UO Banner Access Form, indicate the UO ID, obtain the signature of the Director of OUS Internal Audit Division, and send the form via campus Mail to the UO Information Services Computing Accounts Administrator. She/he will create a Duck ID account, claim it, create an @uoregon.edu email, set up forwarding to preferred @OUS.edu e-mail, create the Banner account, and then send an e-mail with username and initial password.
  3. Complete the UO FIS/HRIS User Profile form indicating the system privileges needed and send it to UO Business Affairs Info Systems. The Director of OUS Internal Audit Division should sign as Department Head. UO Business Affairs will notify user by e-mail when privileges are assigned.
  4. If needed, complete the UO Student System Access Request (per #3 above) and send it to the UO Registrar.

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