University of Oregon
How should I configure Acrobat for use with Banner?

Important notice:

As of March, 2013, and until further notice, please use the Alternative method of installation listed below. (Firefox 19 has additional instructions.)

Information Services recommends using the latest version of Acrobat Reader and configuring it to open PDFs outside of your browser. This ensures that incompatibilities introduced by browser plugins will not interfere with your report viewing. However, occasionally upgrades to Acrobat Reader, Java or browsers, will cause problems with our recommended installation method.  In these cases we have also supplied an alternative method of setup.

We recommend against using Acrobat Pro, which can have difficulties when accessing the FDF/PDF format which Banner reports use. Additionally, it is also necessary to set up Acrobat Reader with two privileged locations, and, and this setup is not possible in most versions of Acrobat Pro.

Primary Method:

  1. Install the latest version of Acrobat Reader.
  2. In your operating system settings, verify that both PDF and FDF files are associated with Acrobat Reader.
  3. If you are using a browser which supports plugins for PDFs (such as Chrome), disable the plugin within your browser.
  4. Open Acrobat Reader, and in the Preferences->Internet menu configure it to open PDFs in Acrobat Reader directly, not in your browser.
  5. In Adobe Reader Preferences->Security (Enhanced), add the following two hosts to your Trusted Sites:
In cases where the above setup is not working correctly you can try the following setup method.

Alternative Method:

  1. Install the latest version of Acrobat Reader.
  2. In your operating system settings, verify that both PDF and FDF files are associated with Acrobat Reader.
  3. Enable the Adobe Reader plugin, (if using Chrome), or add-on (if using IE, Firefox) for your browser.
  4. In Adobe Reader Preferences->Security (Enhanced), add the following two hosts to your Trusted Sites:

Alternative Method with Mozilla Firefox version 19:

  1. Install the latest version of Acrobat Reader.
  2. Go to “Tools->Options->Applications” and set all Acrobat filetypes to "Use Adobe Acrobat (in Firefox)".  Filetypes for this step include:
    • Adobe Acrobat Document (appears if pdfjs.disable is set to TRUE; see below)
    • Adobe Acrobat Forms Document (application/vnd.adobe.xfdf)
    • Adobe Acrobat Forms Document (application/vnd.adobe.vnd.fdf)
    • Portable Document Format (PDF) (appears if pdfjs.disable is FALSE; see below)
  3. Test to see if the PDF report works now.
  4. If the PDF report continues to appear blank, in a Firefox 19 menubar type “about:config” .
  5. Hit the button that reads "I'll be careful, I promise!" Do please carefully follow these instructions.
  6. Scroll down to “pdfjs.disabled” or type and set to “true”.

TECH TIP: If you are in charge of managing multiple Firefox workstations, take the following two additional steps:

  1. Grab the “prefs.js” and “mimeTypes.rdf” and put them somewhere world-readable.
  2. Use your favorite scripting method to dump the files into "%APPDATA%\Firefox\Profiles\*" via Group Policy each time a user logs on, in case a user decides to change anything.


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Why does my Banner session time out after 1 hour?

For security reasons, your Banner session times out after one hour to protect Banner data.

The time out used to be 15 minutes years ago, but was increased to 30 minutes and then to the current setting of one hour. Be warned, however: it may be reduced to meet some compliance issues—the matter is still under discussion. 

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I can't click on the password field to log into Banner (Mac users)

Users on MacBooks running Mac OS X 10.7.5 have been experiencing issues getting to the password field for Banner log ins. It appears that with the latest verstion of Java, there are display problems with the Java applet. 
A work around for this issue is to change the screen resolution for your laptop. Changing the resolution forces the Java applet to redraw the screen, re-aligning the text fields appropriately.
To change your screen resolution:

  1. In the upper left corner, click on the Apple icon
  2. Click System Preferences...
  3. Click on Displays
  4. Change the resolution
    • NOTE: It doesn't matter if you adjust your resolution up or down. You simply need to change the resolution to something different to force the Java applet to redraw the screen. 
  5. The text fields should be aligned now to successfully log into Banner.

Once you are finished with Banner, you may change your screen resolution back to your preferred resolution. 
NOTE: When you log out of Banner and log back in, you will need to repeat the steps above. In other words, you will need to change the screen resolution everytime you log in to force the Java applet to redraw the screen. 

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How do I configure PWIVERI for PDF Forms?

We improved and simplified the technology used to generate Manual Check Request (MCR), Payroll Request Form (PRF), Student Employment Form (SEF) and Request for Leave of Absence forms from Banner form PWIVERI.

You can reliably generate these fill-able PDF forms on a PC or Mac using Firefox, IE, Chrome or Safari.

Here are three configuration tips:

  1. If Firefox renders a PDF document without data and warns “The PDF document may not be displayed correctly,” go to Tools, Options, Applications and select “Use Adobe Acrobat” or “Use Adobe Reader” for the PDF content type.  You may have to browse for Adobe Reader.
  2. If you do not get a PDF at all, make sure that is allowed in your browser’s pop up blocker settings.
  3. On a Mac you may see this dialog

You can click OK to use Preview or select an Adobe product if installed.  Check the box to use the selected program from now on.


If you have any problems, your local system support person should easily be able troubleshoot.

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