University of Oregon

Helpdesk

News and Events

  • Starting Sept. 19, 2016, the UO Technology Service Desk is once again offering extended hours for phone and email support: Monday-Friday 5pm-7pm You can still come see us in person. We're now...

Pages

  • As of Aug. 31, 2016, the Tech Desk is now located in the Computing Center. (view UO map | view Google map)   The Information Services Technology Service Desk (Tech Desk...
  • Webmail is a great way to read your University of Oregon e-mail using a web browser from any computer. Because it's similar to other webmail services such as Google and Yahoo it's the fastest to...
  • The Information Services Tech Desk is committed to supporting University-affiliated students, faculty and staff with their computing needs. We are located in 151 McKenzie Hall, and our hours of...
  • If you are having issues with Blackboard concerning missing plug-ins while attempting to download PDF documents on more recent versions of Firefox or Safari, follow these instructions:...
  • Request Tracker, usually referred to as RT, is a campus-wide help ticket system that is used by many technology support groups on campus to track requests for help. How do I create a ticket? Most...
  • Diagnosing a failing Internet connection can be fairly complicated. There are a number of different factors involved in the chain between the software configuration, the firmware drivers, the...
  • A&AA Technology Services provides technology support to Faculty and Staff within the School of Architecture & Allied Arts. These include several Departments and Programs, as well as numerous...
  • McAfee VirusScan uses on-access scanning to guard against all types of viruses and malicious code, including new and unknown threats. VirusScan offers unintrusion protection to block viruses,...
  • This explains how to require a password for a directory in your web site that is stored  on shell.uoregon.edu. It is highly-technical.    1. Setting Up a Password File    2...
  •   For text directions, see How to Change Your Duck ID Password. For more information regarding your Duck ID, see UO Accounts: Duck ID and UO ID Number. For help, contact the Technology...
  • Are you looking to set up a web page or two? You can use your Duck ID to upload files to your personal web space. Quick Settings To make a file available on the web, use an SFTP program (like the...
  • This tip sheet is intended for users wanting to type special/foreign characters on a USA keyboard; other keyboard languages, entry alphabets and display languages are covered elsewhere. On a Mac...
  • This video shows you how to configure Mac Mail of Mac OSX 10.5 and 10.6. For text-based step-by-step directions, see Configuring Mac Mail for Mac OS X 10.5 and 10.6
  • If you have received the following error while trying to install software from the IT website's Software Center, follow the instructions listed below. Error: "<filename>.pkg is damaged and...
  • Exchange & Calendars One of the benefits of Exchange is that it allows people to share calendars with each other, and to have access to public calendars, such as for Conference Rooms. This...
  • This article contains instructions for connecting to the A&AA File Server, which hosts Course Folders, the Mac-PC Exchange, Crashplan Backup Data, and other various shared folders. The name of...
  • Tips to Prevent an Account Compromise Taking steps to prevent an account compromise is an action that takes little effort on the front end, and can prevent quite a bit of inconvenience in the future...
  • Login Information At UO, you have two sets of login information. The first is your Duck ID and password and the second is your UO ID number and PAC.   Duck ID + password UO ID...
  • The Information Services Hardware Repair Shop has closed. Its last day of operation was Friday, May 29, 2015. On Tuesday, May 26, the campus Duck Store (UO Bookstore) announced new partnerships with...
  • Moving all of your data was once a long and tedious affair. Fortunately for Mac users, Apple has created a utility called Migration Assistant to streamline the process. Apple's page, How to use...
  • Google is one of the most commonly used search engines on the internet. When searching for information there's plenty of tricks to use that will help increase the chance of finding what you seek...
  • Files created in Adobe InDesign CS5.5 cannot be opened with previous versions. You will get this error: 'Cannot open "filename.indd". Please upgrade your plug-ins to their latest versions, or upgrade...
  • With Mac OS X 10.6, Apple changed the default color profile for some external displays. You can read more about this change in Apple's Knowledge Base. These instructions may be useful in...
  • Encrypting files is an excellent way to protect your data from being stolen or compromised. When you encrypt your documents or hard drive, you make the information impossible to read without the...
  • McAfee VirusScan uses on-access scanning to guard against all types of viruses and malicious code, including new and unknown threats. VirusScan offers unintrusion protection to block viruses, worms,...
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