University of Oregon

Knowledgebase and Tip Sheets

Helpful information about general IT topics.

Pages

  • If you are having issues with Blackboard concerning missing plug-ins while attempting to download PDF documents on more recent versions of Firefox or Safari, follow these instructions:...
  • Diagnosing a failing Internet connection can be fairly complicated. There are a number of different factors involved in the chain between the software configuration, the firmware drivers, the...
  • McAfee VirusScan uses on-access scanning to guard against all types of viruses and malicious code, including new and unknown threats. VirusScan offers unintrusion protection to block viruses,...
  • Request Tracker, usually referred to as RT, is a campus-wide help ticket system that is used by many technology support groups on campus to track requests for help. How do I create a ticket? Most...
  • This tip sheet is intended for users wanting to type special/foreign characters on a USA keyboard; other keyboard languages, entry alphabets and display languages are covered elsewhere. On a Mac...
  • If you have received the following error while trying to install software from the IT website's Software Center, follow the instructions listed below. Error: "<filename>.pkg is damaged and...
  • Exchange & Calendars One of the benefits of Exchange is that it allows people to share calendars with each other, and to have access to public calendars, such as for Conference Rooms. This...
  • Tips to Prevent an Account Compromise Taking steps to prevent an account compromise is an action that takes little effort on the front end, and can prevent quite a bit of inconvenience in the future...
  • Files created in Adobe InDesign CS5.5 cannot be opened with previous versions. You will get this error: 'Cannot open "filename.indd". Please upgrade your plug-ins to their latest versions, or upgrade...
  • With Mac OS X 10.6, Apple changed the default color profile for some external displays. You can read more about this change in Apple's Knowledge Base. These instructions may be useful in...
  • Encrypting files is an excellent way to protect your data from being stolen or compromised. When you encrypt your documents or hard drive, you make the information impossible to read without the...
  • McAfee VirusScan uses on-access scanning to guard against all types of viruses and malicious code, including new and unknown threats. VirusScan offers unintrusion protection to block viruses, worms,...
  • Overview Many companies commonly use Active Directory (AD) to manage their users and Windows computers. Often, in this environment, Macintoshes are ignored. Adding an Open Directory Server to the...
  • Useful keyboard shortcuts: Windows-D: Go to the bare desktop. If you're in the Start screen, you just switch to the desktop. If you're in the desktop, it behaves like the Windows 7 hotkey,...
  • Microsft Exchange is the service many UO faculty and staff use for calendars and email. Exchange can be used on iOS devices, which include iPhones, iPads, and iPod Touches. Some users have...
  • Secunia PSI (short for Personal Software Inspector) is a utility which helps keep your computer's software up-to-date. It does this by scanning your PC, providing information about out-of-date...
  • Creating a system image can be useful if you want to backup an image of the entire computer, including files, settings, and programs. You will need as much space as your system is currently using to...
  • The following are some Frequently Asked Questions regarding the A&AA File Server. For instructions on connecting, see A&AA File Server. Need help? See A&AA Technology Services. Question:...
  • How to back up a computer running Windows 7: Select Start menu Click on search bar Type “backup” Select “Backup and Restore” Once the window is open, click on “Set up backup” It will take a...
  •   Safe Mode Windows 8 This will describe how to boot into safe mode with windows 8. Start the computer and load into windows Open the live tiles view and type "msconfig" and hit enter In the...
  •   What are cache and cookies? Cache are files (html, images, multimedia, etc) that are stored locally on your computer so the next time you return to a webpage you are shown the cached version....
  • UO Secure is a secured network (WPA2). The primary benefits are increased security and automatic logins on this wireless network. 1. In either Firefox or Internet Explorer go to http://...
  • Connecting two Macs with an Ethernet cable is fairly simple. This page guides those new to the process through some potential challenges. Basic Connection For almost any new Mac computer it is...
  • This video will show you how to get started using Wiki (wiki.uoregon.edu).   Note: Wiki will be permanently retired on April 14, 2016. Its content will be moved to Confluence.uoregon....
  • Finding the Version of macOS/Mac OS X You Are Running Knowing what software you're running on your computer is necessary for many different things, such as purchasing the correct software for...
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