University of Oregon

Product Information

Qualtrics is a leader in market research and enterprise feedback management. They provide a flexible and robust online survey software that is designed to balance simplicity and professionalism. It is a fourth-generation survey software, and the culminating product of almost two decades of survey research expertise.

Licensing and Restrictions

Qualtrics is available to all university students, faculty, and staff.

Obtaining Software

Qualtrics is a web based application. To use Qualtrics, log in at with your Duck ID.

Qualtrics has been upgraded to include access to the File Upload feature and Offline Surveys app!

The File Upload Feature allows Qualtrics users to attach a file that participants can download to a survey question. Learn how to do this in the following link:

***Important Note about File Upload Feature: In order to use this feature you will need to contact the Technology Service Desk.


The 4 steps below will help you get up to speed with the Offline Surveys:

1.  Search for “Qualtrics Surveys” in the iTunes App Store or Google Play 
Or if you prefer, you can download the Qualtrics Surveys app to your device here: iPad & iPhone | Android Tablets & Smartphones

2.  Open the App on Your Device  

***Before you enter your credentials, make sure to orient your iPad vertically as all the required fields will not be visible or allow you to scroll down if you try to login with your iPad oriented horizontally. Most Android mobile devices are not affected as they should only allow a vertical orientation normally; however, Android tablets may have the same issue.

Since the U of O uses its own login system to access Qualtrics (Single Sign-On), the steps for connecting to your Qualtrics account will be slightly different:

  1. Open an Internet application on your mobile device (i.e. Safari, Chrome, or Browser) and go to
  2. Log in to your Qualtrics account with your DuckID and password
  3. Click your name on the top right of the screen and select Account Settings
  4. Click on Qualtrics IDs.  
  5. Find your Organization ID and API token.
    • If you don’t yet have an API token, click Generate API Token.
    • You will want to highlight and copy the API token
  6. Go back to Qualtrics Offline Surveys app and tap the grey gear symbol to open the Settings section. 
  7. Double tab TWICE on the center of the user to reveal the hidden fields below username and password. 
  8. In the Username field, enter your DuckID username, the “#” symbol, and oregon (ie wesb#oregon).
  9. Leave the password field blank and enter the API token you found online. 
  10. Tap Save

3. Tap the Survey You Wish to Download to Your Device 
Once the survey is downloaded, you’re ready to start collecting responses offline.  Survey responses will be stored on your device until you choose to upload them to your online account.

4. Uploading Responses

Once you’ve collected your responses to a survey and have an active Internet connection, you can upload the responses into to your Qualtrics account.

Note: The purpose of the app is to collect face-to-face feedback without an Internet connection. The app was not designed to activate or edit a survey. When downloading surveys to your device, the app will notify you if any question modifications are needed. If you receive this notification, login to your Research Suite account on your computer and use the mobile compatibility advisor to optimize your survey before downloading to your device.


Frequently Asked Questions

Q: How do I get support for Qualtrics and Off-line App?
A: There are several places you can get help:

Q: What happens to our survey data if the University should not renew the site license?
A: If this scenario were to happen, Qualtrics has agreed to work with our users to export or migrate data in XML format.


All support and training requests will be handled by Qualtrics. Help can be found via the Help and Tutorials link in the application or via the support links provided below.

Web Resources

Software Available for Download