University of Oregon

Systems - Services - VMware

Audience
Faculty/Staff
Researcher
Student
GTF

Information Services offers Virtual Machine hosting services on our Enterprise VMware cluster. Virtual servers hosted in our environment benefit from high-availability server hosting configurations and professional systems and operations processes. Tiered offerings are available to meet every service delivery need.

We are looking for IT partners that are interested in virtualizing their servers. This service is available to all Academic and Administrative units with IT support.

To begin the process of procuring a new virtual machine, please complete the VMware Intake Sheet.

Current VM customers may want to consult the FAQ before contacting the Systems group.

Product/Service Details

Product Title:

Server Hosting Service

Service Category:

Virtual Machine Hosting

Summary Description:

U of O Information Services is offering enterprise virtual machine hosting services

Rates and Description:
The table below represents the estimated cost per server.

Description  Startup Fee Monthly Fee CPU Memory Disk Multi-Site Failover
Tier 1 Virtual Machine Free Free 1 vCPU 1GB 32GB Single Site (CC Datacenter)
Tier 2 Virtual Machine Free Free 1 vCPU 2GB 32GB Single Site (CC Datacenter)
Tier 3 Virtual Machine To be determined (based on sizing) To be determined (based on sizing) To be determined (based on sizing) To be determined (based on sizing) To be determined (based on sizing) Single or Multi-Site


Fees

Fees pay a portion our costs for VMware administration, hardware and software maintenance, and facilities required to maintain the VMware servers and storage systems and all features listed in the general description below.  Please contact the systems and operations team if you are interested in implimenting solutions in the Tier 3 range.

Features

The following features are included in the listed rate:

  • Installation, maintenance, and configuration of new and existing hardware, firmware, license codes, and software on VMware servers and back-end storage systems
  • Incident response related to disruptions of service from the VMware and storage subsystem including but not limited to server failures, disk failures, controller failures, fan failures, and other equipment failures typical of enterprise servers and storage appliance
  • Monitoring and alerting of physical servers (Virtual instances will still need to be monitored by responsible service or systems administrator)
  • After-hours response to physical hardware system outages in accordance with the Systems on-call policy (Virtual instance failures will be the responsibility of the systems administration team that operates the server)
  • Managing and processing renewal of all support agreements covering hardware or software related to the VMware environment
  • Configuration of user access to Virtual Center (VSphere) console for configuration and management of virtual servers.
  • Access to Systems Hotline for direct support

See standing service level agreement for more details about Information Services responsibilities.

Contact Information:

Telephone: 541-346-1731

Email: systems@ithelp.uoregon.edu