University of Oregon

Campus voicemail: setting up email notification

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Faculty/Staff
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Student
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This page describes how to configure voicemail to send an email notification when new voicemail is left for you. Optionally, you can also have your voicemail message sent to you as an email attachment. This lets you listen to your message using your computer if you so prefer.

Setting up email notification requires you log in to the voicemail web interface (called "Web Phone Manager", aka "WPM") to enter your email address and activate this feature. WPM is accessible only from UO networks, at this URL: https://voiceweb.uoregon.edu If this page does not open, confirm you are on a UO IP network or if off campus, have an active VPN session to campus running when trying to open the link.

Adding the voicemail message as a .wav attachment:

This is a no-cost feature that can be enabled on your voicemail account.  Send an email request to NTS@ithelp.uoregon.edu with your name, your UO 5-digit phone extension, and request we enable the .wav email attachment for your UO voicemail box.

To set up email notification:

  1. Open https://voiceweb.uoregon.edu
     
  2. Log in by entering your 5-digit UO extension and voicemail numeric security code
     
  3. Once logged in, click on the Notification Settings link on the left
     
  4. Click on the email tab near the top, then perform these actions:

     

    1. Check Enable Email Notification checkbox
       
    2. Email server set to UO_SMTP
       
    3. Notify status: set to All
       
    4. Message types: check Include Voice Msgs
       
    5. Hours: start at 00:00 end at 23:59 (for email notification, you probably want 24x7)
       
    6. Days: Sun through Sat (again, for email notification, you probably want 24x7)
      Here's an example showing what your page should look like so far:


    7. Enter your email address in the box provided.  Here's an example what this might look like for someone with an email address of devnull@uoregon.edu:


    8. Critical: click the OK button in the upper left corner to save your changes!  If you don't click OK, no changes will be saved.


  5. Finally, test that notification is working:

     

    1. Leave yourself a test voicemail message.  The easiest way to do this is to dial 1-1111 (that's five one's) from a campus phone (or from off campus: (541) 681-1111), when prompted enter YOUR 5-digit UO extension.  You should hear your greeting, go ahead and leave a message for yourself, then hang up.
       
    2. Check your email in a few minutes. You should see a message from Callxpress@uoregon.edu with a Subject line similar to: "UO: Voice message from <you>.  Sometimes it can take a while for the email to be delivered, esp. if you used an off-campus email address.
      If you do not see the email arrive, make sure the message didn't get filtered as Spam.  Also, check that you entered your email address in WPM correctly (no typo's).  Finally, you can send yourself a test email and make sure your account is working.
       
    3. Once delivery is working, you can optionally also have the actual voicemail message itself added to the email as an attachment, so you can listen to it using your computer, or to keep an archived copy of a voicemail message.  This is described next.
 
     6. Optionally, contact our office if you wish us to enable the feature that sends you a copy of your voicemail message as an email attachment to the notificaiton.  You can send your request to NTS@ithelp.uoregon.edu, be sure and let us know your name and your UO 5-digit extension.
 

Sending notification to your text-capable cellular phone:

By setting up this feature, be aware you could incur text messaging or data fees from your wireless provider.  UO NTS is not responsible for fees incurred by you from your cellular provider.  If you have any questions in this regard, contact your provider before using this feature.

To set up notification to your text-capable cell phone, you need to know what email address you can use to send yourself a short message and have it display on your cell phone.  Here are some common examples for what such an address might look like, using (541) 123-4567 as a sample cell number:

 

 

Wireless provider

Typical email domain

Example

Verizon

vtext.com

5411234567@vtext.com

AT&T

txt.att.net

5411234567@txt.att.net

 

Now, just set up email notification to use your "text" email address.  As an example, using the sample Verizon address above, we'd put the following on the email notification tab as described above:


If you wanted to limit when you'd receive such texts on your cell phone, you could use the "Hours" and "Days" conditionals to reduce the hours you'd receive such notification messages.

Note: if you want these notifications going to your cell as a text message, you may not want to have the .wav attachment feature on as well.