University of Oregon
Click here for index of campus IT services.

Visit the Service Portal at

Service Status

IT Calendar



Sun Mon Tue Wed Thu Fri Sat
Add to calendar

IT News and Events

Syndicate content

Popular Topics

How can I forward my e-mails to another account?

Faculty and Staff should review the E-mail: Use for Official University Communication policy prior to forwarding their uoregon email. 

To view or change your email forwarding:

  1. Go to
  2. Click on the Manage your Duck ID link
  3. Log in with your Duck ID
  4. Then select the Manage E-mail Forward option.
    • If you are an Exchange email user, you will not have this option. Please see the note below.
  5. Enter the email address to which you want to have your email forwarded. Separate multiple addresses by commas.

Once your email forward is configured, any new messages sent to your @uoregon account will be automatically forwarded to the email address you've selected. To leave a copy of email messages in your webmail inbox, add your @uoregon address to the forward list. It may take up to 10 minutes for forwarding to become active.

Note: If you are using Exchange, please contact your local IT support staff for assistance. (If you are using Outlook, then you are most likely using Exchange.)

For video instructions, see How to Manage Email Forwarding.

Was this helpful?

Your rating: None Average: 4.3 (60 votes)
What is a Duck ID?

A Duck ID is a username. You'll use your Duck ID and password to access e-mail, Blackboard, and the university's wireless network and VPN services (among other things).

Please don't confuse your Duck ID with your UO ID number, which is the nine digit number printed on your UO photo ID. You'll use your UO ID number to log in to Duckweb, primarily.

To manage your Duck ID and password, go to

Was this helpful?

Your rating: None Average: 3.6 (38 votes)
What's the difference between POP and IMAP?

POP and IMAP are two different ways e-mail programs access your inbox. POP stores messages on your computer, while IMAP stores your messages on a server. Most e-mail programs and all web-based e-mail use IMAP.


When given the choice, we strongly encourage the use of IMAP.


For a more detailed explanation, please read POP vs. IMAP.

Was this helpful?

Your rating: None Average: 4 (24 votes)
How can I create my own web site?

There may be several options on how to create your own web site, depending your needs and the goals for your website. To learn about the options, see Web Hosting and Publishing Services.

Hand coded web development itself (HTML, CSS, JavaScript, etc.) is available via Note that the Information Services Technology Service Desk does not provide HTML, CSS, or JavaScript support.

Was this helpful?

Your rating: None Average: 3.3 (24 votes)
What is Banner?

Banner is a set of integrated Internet-native applications developed by Ellucian specifically for higher education. These applications perform administrative functions for finance, payroll, financial aid, and more.

The product is based on the Oracle platform built for medium-to-very-large student enrollments. SGHE currently has more than 1500 higher education clients.

We currently run the following modules: Student, Finance (FIS), Position Control and Payroll, Financial Aid, Web for Student, Web for Finance, Web for Faculty and Web for Employee.

Was this helpful?

Your rating: None Average: 2.8 (23 votes)
What is shell access and how do I enable it?

Shell access gives you access to your account through a terminal program. By enabling this option and logging in, you have UNIX access to your files.


Most people will never need this type of access. We recommend leaving this option turned off unless you have a clear need for shell access.


You can enable shell access by logging in at Click "Manage Optional Account Access" and click the "Enable shell access" check box.

Was this helpful?

Your rating: None Average: 4 (22 votes)
How can I set up an e-mail program on my computer or mobile phone?

For detailed instructions, see Configuring your E-mail Program.

Was this helpful?

Your rating: None Average: 3.4 (16 votes)
Are there any free alternatives to common software used by students?

For word processing, spreadsheets and presentation software, try:

  • OpenOffice. (We recommend setting the default file type to "97/2000/XP" for all documents, spreadsheets and presentations by navigating to Tools > Options > Load & Save > General > "Always save as.").
  • Google Docs, Sheets, and Slides

Note: As of May 4, 2015, the Microsoft Office suite is available for free to UO students, faculty, and staff (while they are affiliated with UO) via Office 365.


For a free Photoshop alternative, try GIMP.


For more ideas, visit OpenSource Alternatives.

Was this helpful?

Your rating: None Average: 4.7 (16 votes)
I am unable to upload to my webspace.

If you cannot connect and upload files to your webspace, insure you are connecting with SFTP (and not FTP), and make sure you've enabled shell access for your account. See how to enable shell access. For help, contact the Technology Service Desk.

Was this helpful?

Your rating: None Average: 2.2 (15 votes)
How do I clear my Java cache?

Clearing your Java cache: Windows

  1. Open the Java Control Panel (Start > Control Panel, enter "Java" in the "Search Control Panel" box, and click the Java icon when it comes up)
  2. Click the "Settings..." button near the bottom of the Java control panel window:

  3. Click "Delete Files..." button 

  4. Make sure all 3 boxes are checked and click "OK"
  5. Click the "OK" button to clear the cache
  6. Click "OK" again to close the Java Control Panel

Clearing your Java cache: Mac OS X

The following directions apply to Oracle Java 7 and newer, which is supported by Mac OS X 10.7.3 and newer.

  1. Click the Apple icon in the upper left corner of the screen
  2. Select System Preferences
  3. In the bottom row, click the Java icon; the Java Control Panel will open in a separate window
  4. On the General tab, in the Temporary Internet Files section, click Settings...
  5. Click the Delete Files... button
  6. Click the check box for Installed Applications and Applets
  7. Click the OK button; this clears the cache
  8. Click the OK button twice to close windows
  9. Close the System Preferences window

The following directions apply to Oracle Java 6, which is supported by Mac OS X 10.6.8.

  1. Click the Finder icon in the Dock
  2. Select Applications
  3. Click the Utilities folder
  4. Open Java Preferences
  5. Click the Network tab
  6. Click Delete Files...
  7. Ensure that both boxes are checked and click OK

Was this helpful?

Your rating: None Average: 4.2 (14 votes)