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I'm getting the error "AwE-5009 RMI connection failure, check if RmiServer is running" when I try to log in to Applications Manager.

You log in to Applications Manager using your Duck ID username and password. However, Applications Manager will produce an error if any of the following special characters are included in your Duck ID password: $ ( ) * + - . ? [ \ ] ^ { | }. Please note that, although these characters are valid when logging in to other services that use the Duck ID, they may fail when used with Applications Manager.

There may be another problem when you get this error and that is that there may not be an entry in the /opt/AppWorx/ldap/appworx_ldap_map.txt file for your user id. Call the Technology Service Desk to see if this is the case.

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How can I change my Oracle login within Applications Manager?

Once you have successfully logged in to the Applications Manager application, you will need to set your Oracle password. Setting this password will ensure that you can run your jobs successfully. To set your Oracle login,

  • Select the Logins Icon from the toolbar or select Object Admin->Security->Logins

The Logins window will appear.

Select your login. It will be the same as your BANNER username. In this case, it’s joey. Then click the Edit button. The Logins details button is displayed.

The ONLY thing you need to change is the Password field contents. This password must match your BANNER password in order for you to run jobs. Type in your BANNER password. Notice that the "Check" button is greyed. This is normal behavior for this version of Applications Manager. Select OK.

Since you don't know if you've typed in your password correctly on this screen, we have provided a method for you to check your BANNER password before you start submitting jobs.

The way to check if your BANNER password is correct is to request the job CHECK_BANNER_CONNECTION. There are no prompts. If the job aborts and the log file appears to show "invalid username/password; logon denied", then you need to reset your BANNER password by following the steps above. If the job finishes and the log file indicates a successful connection, you are done and can start submitting jobs.

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I forgot my ID number and/or my PAC code. How can I recover my number/PAC?

If you are a student please call the Office of the Registrar at 541-346-2935 or visit them in Oregon Hall.


Faculty and staff can reset PACs by visiting Human Resources in Oregon Hall.

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I forgot my Duck ID password. How can I reset it?

See How to Change or Reset Your DuckID Password to resolve this issue.

Related Links:

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Which operating system is best, Mac OS X or Windows?

No one operating system is best for everyone. Consider the following when making a choice:

  • Experience you have with a particular operating system
  • Specific software or hardware you need for analysis, research, studying, hobby, and recreation
  • Requirements by your department, school, or college

For more details, see our Buyer's Guide.

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What should I do if I think my account is compromised?

Please contact the Technology Service Desk as soon as possible. They will work with you to evaluate the situation and either help you solve the issue or refer you to other staff as the situation dictates.

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What is Secunia PSI?

Secunia PSI logo

Secunia PSI, short for Personal Software Inspector, is a utility which helps keep your computer's software up-to-date. It does this by scanning your PC, providing information about out-of-date programs on your computer, and streamlining the installation of software updates. PSI is compatible with Windows 7, Windows Vista, and Windows XP.

The benefits of Secunia PSI are:

  • Simple to use
  • Easy to understand
  • Helps protect your PC from infections

Secunia PSI is licensed by the University of Oregon and is free for use by all Univeristy of Oregon students, staff, and faculty. To download, visit the Secunia PSI page on our software download center.

For directions on using Secunia PSI, see How to Run a Scan in Secunia PSI. For assistance please contact the Technology Service Desk.

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How do I change my Duck ID password after it expires?

To reset your Duck ID password, visit, click on the Manage Your DuckID link, enter your DuckID and old password, then you will be prompted to choose a new password.


If that doesn't work, see What if I can't reset my password?


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I received an e-mail from the University asking for my username and password. What should I do?

This is an example of a phishing scam when scammers try to get you to tell them your username and password.

Do not provide your username or password.

The university will NEVER send e-mail asking for your username and password.

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Is there a free service offered through the Techonology Service Desk?

Yes, most software issues can be resolved for free by Technology Service Desk staff. You will need to stay with your computer while working with us to fix the issue.

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