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Popular Topics

Organizing with Categories in Outlook

Categories allow you to manage items in different ways. You can organize your emails, contacts, events, and tasks by category or project.

For instructions on how to set up and manage categories, see either of the following articles:

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How do I create a rule in Outlook?

A rule is an action that is performed automatically for incoming or outgoing messages, based on rules that you have set up. Rules can be created to help keep your inbox organized.

To create a rule, see either of the following articles:

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How do I create a signature in Outlook?

Outlook allows you to create multiple signatures and select which signature you would like to use when composing messages.

For instructions on how to create and manage signatures, see either of the following articles:

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How do I get email notifications for tickets?

Email notifications are configured for each queue.  One queue might notify AdminCcs only when new tickets are created while another queue might want to notify everyone anytime a ticket is created, updated, or moved into the queue.

Email notifications are configured in two places for queues: the "Watchers" and "Scrips" sections.

The "Watchers" section of a "Queue" allows you to set global email notifications for the Cc and AdminCC fields.  You can add groups or users to the Cc and AdminCc fields.

The "Scrips" section of a "Queue" allows you to set more granular email notifications: you can configure an email notification for a specific event and for a specific role.  For example, you can add a new "Scrip" to a queue that only notifies AdminCcs when ticket is moved into the queue.

Queues can be edited by clicking: Tools --> Configuration --> Queues --> <Click a queue name> or https://ithelp.uoregon.edu/Admin/Queues.

Note that queues can only be edited by users or members of a group with permission to do so.  Please contact the administrator of your queue(s) to make these changes or get access.

 

 

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Queue: How do I move a ticket into another queue?

1. Display the ticket in RT

2. Click "^ The Basics" link or the "Jumbo" tab.

3. Change the queue in the drop-down list.

4. Click "Save Changes"

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I am getting a "FRM-92120: Registry file...is missing" error when I try to log in to Banner. What should I do?

After a major Banner upgrade, you may sometimes see the following message when you try to log in to Banner forms:

 

 

 

 

 

 

 

 

 

To eliminate this error, you will  need to clear your workstation's Java cache.  See "How do I clear my Java cache?" in Banner FAQ. 

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How do I insert an image into my posts?

Images are an effective way to grab your reader's attention and encourage them to read your posts. For instructions on how to insert images into your posts, see Inserting images, pictures and photos into a post and page.

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How do I insert a photo gallery into my post?

A photo gallery can be used to display a series of photos on a post or page. For instructions on how to insert a photo gallery into your post or page, see Inserting a Photo Gallery into your post.

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How do I add video or audio files to my posts?

For instructions on how to add video or audio files to your posts, see Inserting Video or Audio Files into your Posts.

Note: Allowed file formats are the following: jpg jpeg png gif doc pdf mp3 ppt wmv mp4 xls ins isf te xbk notebook m4a ist kmz kes mov flp avi swf wxr xml wav fjsw docx pptx xlsx xml m4v max kmz zip

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How do I embed videos into my posts?

You can embed videos into your posts by posting the video's URL. For instructions on how to embed videos into your posts, see Embedding Videos from Video Sharing Websites into your Posts.

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