University of Oregon
Audience
Faculty/Staff
Researcher
Student
GTF
Click here for index of campus IT services.

Visit the Service Portal at

service.uoregon.edu

Service Status

IT Calendar

Sun Mon Tue Wed Thu Fri Sat
 
 
 
 
1
 
2
 
3
 
4
 
5
 
6
 
7
 
8
 
9
 
10
 
11
 
12
 
13
 
14
 
15
 
16
 
17
 
18
 
19
 
20
 
21
 
22
 
23
 
24
 
25
 
26
 
27
 
28
 
29
 
30
 
 
Add to calendar

IT News and Events

Syndicate content

Popular Topics

Why can't I view documents in Singularity after a Java update?

If you have updated Java with the latest version (1.7u51 or later) you may encounter an error message or other difficulty when attempting to view documents in Singularity.

The problem is caused by Java’s new and tighter security restrictions. Java now needs explicit permission to run certain applications.

To fix this problem, change your Java settings to allow access to Singularity. When you first try to view an image in Singularity after updating Java, you will see a blank view with an error message at the top left corner of the window:

If you click on the error message, a pop up window appears with information about the error:

Follow these steps to resolve the problem:

1. Navigate to ‘Start’ > Control Panel > Java

2. Select the ‘Security’ Tab

3. Click on ‘Edit Site List…’

4. Click ‘Add’

5. Click on the ‘Location’ text box and type your Singularity URL

6. Click ‘Add’

7. Click ‘Continue’

8. If your screen looks like the above click ‘OK’

9. If your screen doesn’t look like the above repeat steps 4-8

 

Was this helpful?

No votes yet