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Popular Topics

What is the difference between replies/correspondence and comments?

Replies/correspondence are visible to everyone associated with a ticket.

Comments are visible only to the owner and AdminCcs of a ticket.  Thus, a comment might be more appropriate for a side conversation among owners of the ticket.

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Queue: How do I create a link to the "new ticket" page with some fields already filled out?

Some IT groups on campus have created a page with several "new ticket" links that load up the "new ticket" page in RT with many fields already filled out.

For example, I could create a link that automatically sets the Subject, AdminCc, and Issue Type fields by specifying those fields, and whatever values I want for those fields, in a URL.  The following link sets the "Subject" to "OS Issue", the "AdminCc" to "someuser@uoregon.edu", and the "Issue Type" custom field to "OS":

https://ithelp.uoregon.edu/Ticket/Create.html?Queue=29&Subject=OS%20Issu...

Determining the field name is fairly straightforward for some fields (e.g. Subject, Cc, AdminCc, Status), but for custom fields it requires a little more work.  To figure out what name to use for custom fields, view the HTML source of the "new ticket" page for your queue and then find the "name" value of the form field (e.g. "Issue Type") that you would like to use.  An HTML source viewing tool, such as Firebug for Firefox, helps immensely with this.

I found the "Issue Type" name of "Object-RT::Ticket--CustomField-19-Values" by looking up the HTML for that form field.

AAA makes use of these types of URLs for one of their pages: http://aaa.uoregon.edu/output/launchpad

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How do I insert a document, PDF, or PowerPoint into my post?

You can upload documents, PDFs, of PowerPoints directly to your blog posts. This does not embed the file into your posts; it inserts a link to the file. When readers click on the link to the file, the file will either open up in another web browser or download the file to their computer.

For instructions on how to insert documents, PDFs, or PowerPoints into your posts, see Inserting Documents, PDF and PowerPoint into your Posts.

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How do I change my blog's theme?

The default theme for all blogs is TwentyFifteen.

If you would like to change your theme for UO related use, choose a theme and use the UO Banner Plugin.

If you would like to change your theme for personal use, choose any theme and include the following disclaimer:

“This site is maintained by the author for personal and professional communications as authorized by the University of Oregon’s computer use policies. Unless otherwise indicated, the content and opinions expressed on this web site do not necessarily reflect the views of nor are they endorsed by the University of Oregon or the Oregon University System.”

For instructions on how to change your theme, see Changing your Blog's Theme.

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How can I import my content from another blog?

You can easily import a Wordpress blog to your UO Blog!

When importanting content from a Wordpress blog each post and page will be assigned to a current user on your UO Blog. Make sure you add the user, which you wish to assign post and pages to, to your blog before you go through this proccess. Currently you cannot create a new user during the process.

In Wordpress:

1. Log into your Wordpress dashboard

2. Go to Tools > Export

3. Choose "Download Export File" and save it to your hard drive.

In your UO Blog:

4. Log into your dashboard

5. Go to Tools > Import

6. Choose "Wordpress"

7. Click "Choose File" and browse to find the file you saved earlier

8. Click "Upload file and import"

9. Assign the posts to an existing user by selecting the user from the drop down menu labeled "-Select-". *Please Note* you must select a user from  the drop down menu. Using the "Import author" function will not work.

10. If you wish to include file attachments with the posts be sure to check the box under "Import Attachments"

NOTE: The site in which you are exporting content from, the privacy settings must be set as public in order to import the images into your new site. 

11. Click "Submit"

Related Links:

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How can I delete my blog?

To delete your blog permanently, go to the admin bar on the left, click on Tools and then click Delete Blog. Blogs will then send you an email confirmation asking you if you're sure you'd like to delete this blog.

For more information, see How to delete a blog.

Related Links:

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What should I consider when choosing a theme for my blog?

Your blog's theme controls the visual layout and appearance of your blog. For some tips of what to consider when choosing a theme, see Choosing Your Theme.

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Where is the eduroam network available?

eduroam can be used on the University of Oregon campus or when visiting other eduroam participating institutions.

For eduroam participating institutions in the United States, see http://www.eduroamus.org/eduroam_us_institutions.

For an eduroam international map, see http://www.eduroamus.org/eduroam_international_map.

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I'm having trouble accessing Banner on my Macintosh after applying the "Java for OS X 2012-006" update.

The Apple "Java for OS X 2012-006" update, released on October 17th, 2012, disabled the Java applet plugin and Java Web Start software.  As a result, you may be unable to run Banner from your Macintosh workstation if you have applied this update.  It affects only Mac OS X 10.7.x or higher.

Symptoms

  • You try to access Banner and you get a message in your browser that you are missing a plug-in, and you are given a link to download it.
  • Your browser freezes when you try to access Banner, or it displays a blank window and nothing happens.

How to fix it

Note: you must have administrator access on your Macintosh in order to run these commands.  If you are are prompted for an administrator password after you enter a command, type your password and press return or enter.

  1. Open the Terminal application, which is located in Applications > Utilities.
  2. In the terminal window, enter the following command, followed by return or enter:

    sudo mkdir -p /Library/Internet\ Plug-Ins/disabled
     
  3. In the terminal window, enter the following commands.  Each command must all be entered on one line, and must be followed by return or enter.

    First command:

    sudo mv /Library/Internet\ Plug-Ins/JavaAppletPlugin.plugin /Library/Internet\ Plug-Ins/disabled

    Second command:
     
  4. sudo ln -sf /System/Library/Java/Support/Deploy.bundle/Contents/Resources/JavaPlugin2_NPAPI.plugin /Library/Internet\ Plug-Ins/JavaAppletPlugin.plugin

    Final command:
     
  5. sudo ln -sf /System/Library/Frameworks/JavaVM.framework/Commands/javaws /usr/bin/javaws

Once you have finished these steps, restart your Macintosh.

NOTE: This article was derived from this Apple, Inc. article: http://support.apple.com/kb/HT5559

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What happens to my blog or site after I graduate?

You will have access to your blog or site to make edits or changes for one calendar year after graduation. 

If you would like to keep your site after you leave the UO, you will need to migrate your content to another content management system (i.e. wordpress.org, wordpress.com, blogger.com, etc.). For instructions on how to export your content, see https://it.uoregon.edu/faq/how-do-i-export-my-blog-content

Please note that sites or blogs that are inactive for more than two years will be archived.

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